Absolutely would not recommend this company for any freight needs. My wife and I ordered our kids a go Kart from Walmart. We got a delivery for 1-5-21 3-7 pm never shows up, no call, no email. We call customer service and get the response of "oh the product just got to the dock ,we will reschedule within 24 to 48 hrs". Get notified that the shipment will be delivered on 1-7-21 3 to 7 pm. My wife Takes the time off to receive the order never gets deliver no call or email again. Call the local hub in portland get no answers for days. Finally we get a delivery date of 1-22-21 for again 3 to 7 pm. Delivery never shows up. We called the national number talked to a nice lady but she has no clue whats going on and says "well let me send a email to figure this out. Someone will be in contact with you soon." I have worked in logistics and truly believe my kids ( who are under 10) can run this place better then the goofballs there now.

It's been almost a month since I placed an Amazon order that happened to be shipped through Pilot Freight and was supposed to be delivered within a week or two. Initially two weeks went by with no contact from Pilot regarding delivery. I had to manually go to their website, search the tracking number and schedule it myself. Despite the fact that it was listed as being in my city they could only schedule the delivery for over a week later. Not ideal, but whatever. Then the delivery day comes and they don't show up and reschedule my delivery ..for another week later without contacting me or notifying me (I had to search their site via tracking number again to find out). That delivery day was today and yet again, no delivery. I've spent way too much time on the phone with no answer and no response. I never write reviews but their "service" is so appallingly bad that it felt necessary. I'll never use them again and will do everything I can to ensure that my orders through other platforms don't use them either.

I cannot believe this business has even two stars! I have called multiple times and wait on hold until they end the call 30 minutes in. I have never been contacted by them after numerous emails about not receiving my furniture. Now I waited 4 hours for my scheduled delivery only to find out that they moved it to next week without ever contacting me. I literally have never been so frustrated with a company I’m my entire life. This company should be out of business ! Update : On my 4th ! Missed appointment with no notification prior or update from Pilot. That’s just 16 hours of waiting around for them. Unbelievable

If I could give zero stars, I would. I will be reporting this business to the better business bureau. My package was rescheduled multiple times with no call or email to confirm the delivery. This last time I had it scheduled to be delivered today between 3-7 and yet again no delivery. I called customer service to be told that it was confirmed to be out for delivery today but was still sitting in the dock. I asked for any confirmation on whether or not it was Actually going to be delivered and the representative told me she could not guarantee it. I had no email and no call to let me know that today’s SCHEDULED DELIVERY, was not going to happen. Very disappointed in the lack of communication this business has.

Pilot Freight is, hands down, the worst freight company we've ever dealt with. My wife has had her package delivery rescheduled five times now. Five. The first time they lied and said the package hadn't been received yet, despite our receiving email confirmation they got it a week prior. The second time we had to call after they never showed up. The third, fourth, and fifth times they had the courtesy to call and each time said they didn't have a driver to deliver it. Yup. We were then told we could pick it up ourselves. When asked if we'd get a partial refund for doing their job for them. The answer was no. Since we don't own a truck, we've just given up and requested a refund from the seller. They chose this garbage freight service, they can deal with their BS.