We came from Brisbane to Seattle via Manila flying business class and were looked after very well by staff. Turbulence was an issue for sixty per cent of flight with seat belt sign on. The sleeper seat at night was comfortable and plenty of room but no storage spaces except overhead locker. Used the Qantas lounge in Brisbane and Mabahua lounge in Manila. Had a shower which was great. Wheelchair assistance by ground staff was excellent.

Subject: Urgent Complaint – Unsanitary Aircraft Conditions and Request for Compensation Dear Philippine Airlines Customer Care Team, I am writing to formally file a complaint regarding my recent flight with Philippine Airlines from Manila (MNL) to San Francisco (SFO). I was a Business Class passenger, and I am extremely disappointed with the cleanliness and hygiene standards onboard. During the flight, I noticed that the aircraft cabin appeared dirty and poorly maintained. There were visible signs that the aircraft had not been properly cleaned or disinfected. Shockingly, there were even cockroaches present during our trip to Manila. Five days after returning to San Francisco, my daughter became sick with the flu and cold, and I strongly believe this was due to the unsanitary conditions inside your aircraft. As a Business Class passenger, I expected a high level of cleanliness, comfort, and safety — none of which were met. This experience has caused great distress to me and my family. I am deeply disappointed and will not be recommending Philippine Airlines to my relatives and friends in the future. Given the circumstances, I am requesting compensation or a full refund for my Business Class ticket due to the unacceptable conditions and health impact this experience caused. Please investigate this incident thoroughly and respond at your earliest convenience.

Waited at the baggage claim for one and half hours for a bag labelled priority. Flight entertainment system didn't work the entire 12 flight from Manila, the crew were the only positive on this flight. Food was meh, and it's definitely not an airline I would ever consider for future flights. I would rate 17 hours in Economy class on Singapore airlines higher than PAL business class any day.

This was the best flight I've had with Philippine Air ever. Check in was flawless, TSA was flawless, the flight left on time and arrived at 1 hour early. That's amazing. And you can chill in the air conditioning waiting for your ride or picking up the grab. Definitely a five-star experience this time. Mubahay😎

It’s the middle of the night on a 13 hour flight from San Francisco to Manila… I’m watching mad max with the headphones they provided, the pillow and blanket, and I just finished dinner. They also brought me an overnight bag with a toothbrush and other essentials…. I’m flying economy… $800 round trip (at the time I wrote this). Bathrooms are clean, service is friendly, and I have 0 complaints. I have no idea why this airline gets a bad rap, I’ve had nothing but excellent experiences. For breakfast they brought a hot towel and sisig, way better than the egg and sausage meal btw. Stick to the pinoy dishes, it’s their specialty. Thank you for the pleasant experience here and back. I’ll fly you again very soon ;)

On 11/21/25, arrived from Manila to SFO via Philippines Airlines. We got there around 8 pm, went through customs/immigration without issues. Until…one of my party members left their phone in the baggage claim restroom. We contacted international baggage claim info booth, but they were not helpful. After asking around on how to access the international baggage claim area, we were directed to contact the Philippines Airline check in both for assistance. About 9pm, one of the Philippines Airline check-in clerks made a call to someone with access to the baggage claim area. Shortly after, one of them came back with the phone. Thank you! Philippines Airlines clerks working on 11/21/25 for going out of your way.

My Philippine Airlines Trip: A Sitcom Episode I Didn’t Sign Up For So, after years of avoiding long flights like they’re toxic relationships, I finally decided to fly back to the Philippines. I chose Philippine Airlines because they offer direct flights, and I thought, “Great! Less suffering!” Normally I fly Delta, but their three-leg Portland journey has me feeling like I’m migrating for the winter. Little did I know… I was signing up for an adventure worthy of a Netflix comedy special. I booked business class FIVE MONTHS in advance, thinking I’d be living my best life. Then the airline decided—without asking me—that my flight needed a remix. When I tried to fix their mistake, they told me, very casually, that it would cost me $598. To breathe differently. To blink. To cancel. Basically to exist. So I kept the schedule because apparently that was the only financially responsible option. Now, let me say this loud and clear: the flight crew deserves a round of applause, a trophy, and maybe even a raise. They were kind, attentive, respectful, helpful, and smiling like they were competing in the Olympics of Customer Service. Truly the MVPs of this entire journey. But the plane? Ohhhh the plane. It looked like it had been retired, brought back, retired again, then resurrected for one last mission. The entertainment screens were so thick I thought they’d double as bulletproof windows. The food trays? Buckle up. They were held together with two types of tape: Velcro AND clear tape. At this point I wouldn’t have been surprised if masking tape, duct tape, and painter’s tape were hiding on the other side. Honestly, I was hoping to spot a little Gorilla Glue—just to complete the arts-and-crafts theme. I half expected the pilot to announce: “Ladies and gentlemen, thank you for flying Philippine Airlines. Today’s aircraft is sponsored by Home Depot.” There were NO outlets. Not one. For a business class long-haul flight. I guess device charging is a privilege reserved for elite time travelers from the future. Now, the food. The seabass… Oh, the seabass. It clung to my taste buds like an unwanted ex who won’t delete your number. I drank wine, water, hopes, dreams—nothing helped. The Arroz Caldo was okay, but the tiny dried fish, “Dilis,” added a bitterness so dramatic I felt like someone broke up with me mid-flight. So will I fly Philippine Airlines again? Let’s just say: I love the crew, but the plane and the food made me reconsider life, aviation, and maybe even gravity.

My Philippine Airlines Trip: A Sitcom Episode I Didn’t Sign Up For So, after years of avoiding long flights like they’re toxic relationships, I finally decided to fly back to the Philippines. I chose Philippine Airlines because they offer direct flights, and I thought, “Great! Less suffering!” Normally I fly Delta, but their three-leg Portland journey has me feeling like I’m migrating for the winter. Little did I know… I was signing up for an adventure worthy of a Netflix comedy special. I booked business class FIVE MONTHS in advance, thinking I’d be living my best life. Then the airline decided—without asking me—that my flight needed a remix. When I tried to fix their mistake, they told me, very casually, that it would cost me $598. To breathe differently. To blink. To cancel. Basically to exist. So I kept the schedule because apparently that was the only financially responsible option. Now, let me say this loud and clear: the flight crew deserves a round of applause, a trophy, and maybe even a raise. They were kind, attentive, respectful, helpful, and smiling like they were competing in the Olympics of Customer Service. Truly the MVPs of this entire journey. But the plane? Ohhhh the plane. It looked like it had been retired, brought back, retired again, then resurrected for one last mission. The entertainment screens were so thick I thought they’d double as bulletproof windows. The food trays? Buckle up. They were held together with two types of tape: Velcro AND clear tape. At this point I wouldn’t have been surprised if masking tape, duct tape, and painter’s tape were hiding on the other side. Honestly, I was hoping to spot a little Gorilla Glue—just to complete the arts-and-crafts theme. I half expected the pilot to announce: “Ladies and gentlemen, thank you for flying Philippine Airlines. Today’s aircraft is sponsored by Home Depot.” There were NO outlets. Not one. For a business class long-haul flight. I guess device charging is a privilege reserved for elite time travelers from the future. Now, the food. The seabass… Oh, the seabass. It clung to my taste buds like an unwanted ex who won’t delete your number. I drank wine, water, hopes, dreams—nothing helped. The Arroz Caldo was okay, but the tiny dried fish, “Dilis,” added a bitterness so dramatic I felt like someone broke up with me mid-flight. So will I fly Philippine Airlines again? Let’s just say: I love the crew, but the plane and the food made me reconsider life, aviation, and maybe even gravity.

My Philippine Airlines Trip: A Sitcom Episode I Didn’t Sign Up For So, after years of avoiding long flights like they’re toxic relationships, I finally decided to fly back to the Philippines. I chose Philippine Airlines because they offer direct flights, and I thought, “Great! Less suffering!” Normally I fly Delta, but their three-leg Portland journey has me feeling like I’m migrating for the winter. Little did I know… I was signing up for an adventure worthy of a Netflix comedy special. I booked business class FIVE MONTHS in advance, thinking I’d be living my best life. Then the airline decided—without asking me—that my flight needed a remix. When I tried to fix their mistake, they told me, very casually, that it would cost me $598. To breathe differently. To blink. To cancel. Basically to exist. So I kept the schedule because apparently that was the only financially responsible option. Now, let me say this loud and clear: the flight crew deserves a round of applause, a trophy, and maybe even a raise. They were kind, attentive, respectful, helpful, and smiling like they were competing in the Olympics of Customer Service. Truly the MVPs of this entire journey. But the plane? Ohhhh the plane. It looked like it had been retired, brought back, retired again, then resurrected for one last mission. The entertainment screens were so thick I thought they’d double as bulletproof windows. The food trays? Buckle up. They were held together with two types of tape: Velcro AND clear tape. At this point I wouldn’t have been surprised if masking tape, duct tape, and painter’s tape were hiding on the other side. Honestly, I was hoping to spot a little Gorilla Glue—just to complete the arts-and-crafts theme. I half expected the pilot to announce: “Ladies and gentlemen, thank you for flying Philippine Airlines. Today’s aircraft is sponsored by Home Depot.” There were NO outlets. Not one. For a business class long-haul flight. I guess device charging is a privilege reserved for elite time travelers from the future. Now, the food. The seabass… Oh, the seabass. It clung to my taste buds like an unwanted ex who won’t delete your number. I drank wine, water, hopes, dreams—nothing helped. The Arroz Caldo was okay, but the tiny dried fish, “Dilis,” added a bitterness so dramatic I felt like someone broke up with me mid-flight. So will I fly Philippine Airlines again? Let’s just say: I love the crew, but the plane and the food made me reconsider life, aviation, and maybe even gravity.

My Philippine Airlines Trip: A Sitcom Episode I Didn’t Sign Up For So, after years of avoiding long flights like they’re toxic relationships, I finally decided to fly back to the Philippines. I chose Philippine Airlines because they offer direct flights, and I thought, “Great! Less suffering!” Normally I fly Delta, but their three-leg Portland journey has me feeling like I’m migrating for the winter. Little did I know… I was signing up for an adventure worthy of a Netflix comedy special. I booked business class FIVE MONTHS in advance, thinking I’d be living my best life. Then the airline decided—without asking me—that my flight needed a remix. When I tried to fix their mistake, they told me, very casually, that it would cost me $598. To breathe differently. To blink. To cancel. Basically to exist. So I kept the schedule because apparently that was the only financially responsible option. Now, let me say this loud and clear: the flight crew deserves a round of applause, a trophy, and maybe even a raise. They were kind, attentive, respectful, helpful, and smiling like they were competing in the Olympics of Customer Service. Truly the MVPs of this entire journey. But the plane? Ohhhh the plane. It looked like it had been retired, brought back, retired again, then resurrected for one last mission. The entertainment screens were so thick I thought they’d double as bulletproof windows. The food trays? Buckle up. They were held together with two types of tape: Velcro AND clear tape. At this point I wouldn’t have been surprised if masking tape, duct tape, and painter’s tape were hiding on the other side. Honestly, I was hoping to spot a little Gorilla Glue—just to complete the arts-and-crafts theme. I half expected the pilot to announce: “Ladies and gentlemen, thank you for flying Philippine Airlines. Today’s aircraft is sponsored by Home Depot.” There were NO outlets. Not one. For a business class long-haul flight. I guess device charging is a privilege reserved for elite time travelers from the future. Now, the food. The seabass… Oh, the seabass. It clung to my taste buds like an unwanted ex who won’t delete your number. I drank wine, water, hopes, dreams—nothing helped. The Arroz Caldo was okay, but the tiny dried fish, “Dilis,” added a bitterness so dramatic I felt like someone broke up with me mid-flight. So will I fly Philippine Airlines again? Let’s just say: I love the crew, but the plane and the food made me reconsider life, aviation, and maybe even gravity.

My Philippine Airlines Trip: A Sitcom Episode I Didn’t Sign Up For So, after years of avoiding long flights like they’re toxic relationships, I finally decided to fly back to the Philippines. I chose Philippine Airlines because they offer direct flights, and I thought, “Great! Less suffering!” Normally I fly Delta, but their three-leg Portland journey has me feeling like I’m migrating for the winter. Little did I know… I was signing up for an adventure worthy of a Netflix comedy special. I booked business class FIVE MONTHS in advance, thinking I’d be living my best life. Then the airline decided—without asking me—that my flight needed a remix. When I tried to fix their mistake, they told me, very casually, that it would cost me $598. To breathe differently. To blink. To cancel. Basically to exist. So I kept the schedule because apparently that was the only financially responsible option. Now, let me say this loud and clear: the flight crew deserves a round of applause, a trophy, and maybe even a raise. They were kind, attentive, respectful, helpful, and smiling like they were competing in the Olympics of Customer Service. Truly the MVPs of this entire journey. But the plane? Ohhhh the plane. It looked like it had been retired, brought back, retired again, then resurrected for one last mission. The entertainment screens were so thick I thought they’d double as bulletproof windows. The food trays? Buckle up. They were held together with two types of tape: Velcro AND clear tape. At this point I wouldn’t have been surprised if masking tape, duct tape, and painter’s tape were hiding on the other side. Honestly, I was hoping to spot a little Gorilla Glue—just to complete the arts-and-crafts theme. I half expected the pilot to announce: “Ladies and gentlemen, thank you for flying Philippine Airlines. Today’s aircraft is sponsored by Home Depot.” There were NO outlets. Not one. For a business class long-haul flight. I guess device charging is a privilege reserved for elite time travelers from the future. Now, the food. The seabass… Oh, the seabass. It clung to my taste buds like an unwanted ex who won’t delete your number. I drank wine, water, hopes, dreams—nothing helped. The Arroz Caldo was okay, but the tiny dried fish, “Dilis,” added a bitterness so dramatic I felt like someone broke up with me mid-flight. So will I fly Philippine Airlines again? Let’s just say: I love the crew, but the plane and the food made me reconsider life, aviation, and maybe even gravity.