Philippine Airlines need to strictly enforce the ONE "Carry-On Bag" rule! NOT bags! People are walking in with a roller bag, a backpack, shoulder bags bigger than grocery bags, computer bag, and a purse! Filipinos need to learn how to follow the rules! FAA, please take note! #FAA

I haven't flown with PAL in quite a while, probably over a decade. The last time was when my grandmother wanted to go back to the Philippines, and Philippine Airlines was the only airline that offered a direct flight. The tickets were reasonably priced, and every time I called with an issue or question, the customer service was great. I was initially worried about my 87-year-old grandmother traveling in economy class, but luckily, I was able to secure a whole row for her and myself for $240 a week before the flight. The check-in staff were very accommodating to my grandmother's needs, making sure she boarded early as she couldn't walk far and needed a wheelchair. The food wasn't very good, but I appreciated the timing of the meal service. They served a meal a couple of hours after takeoff, allowing passengers to rest, nap, watch a movie, or read. Between dinner and breakfast, they offered a snack service with a sandwich and a cookie. Finally, about 1.5 to 2 hours before landing, the flight attendants served breakfast, offering either a traditional Filipino breakfast or an American style eggs, sausage, and potatoes. I wish I had eaten more because it took a while for all the luggage to arrive, and then it took another hour to find my cousins. It was extremely hot and humid, so it's important to dress accordingly and be prepared. If you have a water bottle, make sure it's filled before getting off the plane. Overall, PAL wasn’t a bad choice. If it wasn’t for my grandmother, I would probably choose another airline that offers premium economy. If you want to read more, you can check out my review of Ninoy Aquino Airport (MNL).

Terrible Experience – Would Never Fly Philippine Airlines Again Our experience with Philippine Airlines was absolutely awful. It started with them double-booking our seats—we had pre-selected a side window row, but they tried to move us to the middle row instead of relocating the other (later-boarding) passenger who was mistakenly placed in our seats. We had to stand our ground just to stay in the seats we paid for. During the flight, one of the flight attendants spilled scalding hot water on me, soaking my clothes and nearly burning my skin. I filed an incident report right away—but nobody ever followed up, not even once. I was left cold, wet, and extremely uncomfortable for the rest of the long-haul flight. On the return trip, things didn’t get better. My child had a blow-up mattress he peacefully slept on during the first flight (with no issue), but suddenly we were told it was not allowed. I had to show photos and even the injury from the previous flight just to get basic understanding and decency from the manager onboard.

The PAL flights are late 78% of the time, but they were 12 minutes early today. The Philippine Airlines arrivals are on the bottom floor along with the PAL luggage 🧳 pickup.

Philippine Airlines: Security Breach, Theft, and Appalling Customer Service Warning to fellow travelers about my recent experience with Philippine Airlines (PAL) involving a serious security breach, theft from my checked luggage, and subsequent customer service nightmare. The Security Breach & Theft: On my recent flight from LAX to Manila, my checked luggage was breached and a brand-new MacBook Air was stolen. The evidence of tampering was unmistakable - the internal zippered compartment where the MacBook was stored had been deliberately unzipped, with contents displaced, while the rest of the luggage remained closed. This wasn't a case of items shifting during transit; someone physically opened my luggage, unzipped an internal compartment, removed the MacBook, and then closed the luggage without rezipping the compartment. I had specifically informed the check-in agent about the valuable item, which was properly packaged in its original box plus additional protective packaging, and was assured it would be safe. The "Investigation": What followed was a textbook example of how not to handle customer security concerns: Despite filing an immediate report upon discovering the theft, PAL claimed my reporting was "delayed" because I didn't somehow magically check my luggage contents at the baggage carousel after a long international flight. After three weeks of persistent follow-ups, their entire explanation was that "security personnel conduct body frisking" of handlers - as if this negated the fact that a theft actually occurred. They falsely claimed I never declared the item, directly contradicting my conversation with their check-in agent. They ignored clear physical evidence of tampering with my luggage. Their Customer Management team mischaracterized my protective hard-case luggage as having "unsecured compartments" - demonstrating they hadn't even properly reviewed the photos I submitted. Management Response: When I escalated to corporate departments, I was simply redirected back to the same ineffective customer service email that had already failed to address the issue. The irony of their "WeCare" email address was not lost on me, as they demonstrated no actual care regarding a serious security breach. Safety Concerns: Beyond my personal loss, this incident raises serious questions about baggage security on PAL flights. If items can be stolen from checked luggage with no accountability or proper investigation, what other security protocols are being neglected? Bottom Line: While the actual flight service was average, the airline's handling of this security breach has been abysmal - from dismissive responses to incomplete investigations to blatant attempts to deflect responsibility. I've been forced to file formal complaints with transportation authorities in both the Philippines and the US. If you value your belongings and expect to be treated with respect when legitimate issues arise, I strongly recommend considering alternative airlines for your travel needs. The stress and frustration of dealing with PAL's inadequate security and customer service systems far outweigh any potential benefits of flying with them. DO NOT fly international flying into Manila with Philippine Airlines!!! It has a very high percentage that your checked luggages will be breach and your belongings will be stolen like so many other travelers who had the same faith as I did. Consider alternative airlines even if it has 2-3 hours layover connecting flight!