Mercury Air Cargo Inc.
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5908 Avion Drive, Cargo, 5908 Avion Dr Building 217, Los Angeles, CA 90045, United States
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Reviews
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The pick-up process is pretty much simple and well defined. Parking there though is really hard.
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Either they are understaffed or incompetent or their process is so inefficient. On Aug 31 I went to clear and pick up my cargo from this location. Arrived at 1.30pm and didn’t leave with my cargo until almost 5 hours later! Whenever you ask them for update they say they are busy and just to wait until we are called. The first time I went it took over 2 hours so it seems to be getting worse! Pathetic service...avoid using them if you can unless you have all the time in the world to sit and wait outside their office. But if they are the handling agent for the airline you used to bring in your cargo you’re outta luck!
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I’ve been sitting here for almost an hour. I’m watching two workers sit eat and talk. One guy got called before others because the worker knows him. Poor customer service. No one to ask a question. This waiting area is full of people. Very slow service
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Team was really helpful when I was picking up my cats without an agent (just myself) in telling me what I needed and where to go. All sorted within a couple hours.
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They will not let folks use their restrooms. Inhuman.
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They process Paperwork quick But the receiving people tales a Long Time to call drivers and It you have a DG Shipment you better be aware that they can make you wait for a couple of HRS.
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Never had a problem delivering here.. nice people. Just wish we could park overnight inside the gate.