I flew from Burlington VT to Washington DC, then Washington DC to Orlando. Some where in Washington DC my bag was lost. I was told it was delivered to the wrong address numerous times, then found out the delivery company is a scam. They want to reimburse me for my lose but nothing can replace a bag my husband gave. He is no longer with us and this hurts a ton that this airline has no heart to return someones property. I have called for the last 10 days and continue to get story after story. I want my stuff returned to me. It is a red large gate check in bag with my son's infant carseat and a blue duffle bag inside of it. It has all his comfort toys in it. The next size clothes he's going into, all his favorite toys. I'm now back home in the state of Vermont and still no word where my bag is. There is clearly no communication between sites for this airline. I will never fly with you guys again. I shouldn't have to call everyday to see where my stuff is. As a single mom I shouldn't have to replace things my son had already from what his dad left us with. Please find my bag and return it.
I flew from Burlington VT to Washington DC, then Washington DC to Orlando. Some where in Washington DC my bag was lost. I was told it was delivered to the wrong address numerous times, then found out the delivery company is a scam. They want to reimburse me for my lose but nothing can replace a bag my husband gave. He is no longer with us and this hurts a ton that this airline has no heart to return someones property. I have called for the last 10 days and continue to get story after story. I want my stuff returned to me. It is a red large gate check in bag with my son's infant carseat and a blue duffle bag inside of it. It has all his comfort toys in it. The next size clothes he's going into, all his favorite toys. I'm now back home in the state of Vermont and still no word where my bag is. There is clearly no communication between sites for this airline. I will never fly with you guys again. I shouldn't have to call everyday to see where my stuff is. As a single mom I shouldn't have to replace things my son had already from what his dad left us with. Please find my bag and return it.