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Reviews
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Very modern, new, efficient, small, and easily accessible airport. Plenty of airport parking, with cellphone lot. Easy to access the ride share waiting area once you exit the airport. Only 5 gates, which means less hassle to get to them. Plenty of AC and USB-A plugs to recharge your devices. Mother-friendly bathroom available. Comfortable air conditioning. Tastefully decorated interior. Love the small round pods with a table that accommodates one or two people while waiting near the gate. Enjoyed traveling to this destination for a meeting.
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They fixed a tire, within in 10 minutes. No gimmicks just an honest shop doing good work. Thanks for getting us on the road quickly.
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I am frustrated that so much money, time, and effort went into building this new terminal, yet the same poor attitude still persists. If you are not willing to work with customers, you shouldn't be in the customer service field. LFT, you could find better staff or provide adequate training. I arrived one hour before my departure due to a wreck on the interstate, but my baggage was refused to be loaded onto the plane. The service desk claimed I only had minutes left for baggage load on the plane, despite my having arrived with 1-hr to spare before departure. I had to reschedule my overseas flights and bear the extra costs involved, with no help in minimizing these expenses since my ticket was booked through an agency rather than directly through Delta. Now this same flight I was initially scheduled for was delayed anyway. I would have loaded my baggage onto the plane myself if it had been such a big deal. The ground crew and desk staff were quick to suggest that I speak with a manager rather than working with me to find a solution. I'm not the only one that strolled in at the same time. Three other customers had the same situation and we all agreed it could have been handled different by staff. Some took the option of getting on the plane with luggage I did not have this option since I was heading overseas to go offshore and needed my equipment. So LFT management do you support your staff and their way of dealing with the situation? Even if you on time your to late for baggage load onto a plane that will get delayed anyway. Be better..
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I recently had the opportunity to fly out of a new Lafayette regional airport terminal that replaced an old terminal, and I have to say that I was thoroughly impressed with the upgrades. The new terminal was a vast improvement over the old one and made for a more pleasant travel experience. One of the things that struck me immediately was how modern and sleek the new terminal looked. It was clear that much thought and care had gone into the design, from the spacious, light-filled atrium to the clean, contemporary lines of the terminal building itself. Inside the terminal, there were plenty of amenities to make the travel experience more comfortable. The seating areas were comfortable and had plenty of charging ports for electronic devices, which was a nice touch. The terminal also had a range of food and beverage options, which significantly improved over the limited options at the old terminal. The new terminal also made the security process much smoother and more efficient. The security lines were well-organized, and the staff was friendly and helpful. This helped to alleviate some of the stress and frustration that can often come with the security process. Finally, the boarding process was much easier and more organized in the new terminal. The boarding gates were marked and easy to find, and plenty of seating was available for passengers waiting to board their flights. Overall, the new regional airport terminal was a vast improvement over the old one, and I highly recommend it to anyone flying out of the Lafayette airport. The modern design, amenities, and efficient processes combine to create a much more pleasant travel experience. It's clear that a lot of care and attention went into the design and construction of the new terminal, and it shows in the result.
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This is the cleanest and nicest airport I've visited! The airport is so beautiful and very clean! It's got 5 gates and very fast check in. The windows are so clear and immaculate! So many power outlets and very clean seating in all of the gates! The car rental agency has a very good sized fleet of cars. The baggage claim area is very nice and clean as well - everything about this airport is beautiful - for the size! You don't have tons of eating/shopping options, but as far as views, location, accessibility, facilities, ticketing and employee service - just the best that I've ever experienced! Great Job!