I had a very disappointing experience at Kohl’s today. I asked one employee for help finding a specific brand, and while she didn’t know, she politely asked another employee. Instead of just helping, he gave her an extremely hard time in front of me for not being able to help on her own. I could tell by her body language and facial expressions that she felt very uncomfortable. Not only was this extremely unprofessional, but it also made me very uncomfortable as a customer. I feel as though I am unable to ask for help in this store now if this is how all the employees are treated when they don’t know something. I felt bad for the first employee who was only trying to do her job.This kind of behavior is unacceptable and it definitely ruined my shopping experience. This employee and all other employees who behave this way need to work on how they present themselves to the public. Next time, I will be going out of town for pants!

On 6/27 at 7:06 pm, I was doing an Amazon return and the old lady at the customer service was so rude. She aggressively ripped the box in front of me and told me I didn’t need a box. I’ve always done it before with no issue. She proceeded to toss my return, which contained glass! It could’ve broken which could result in not getting a full refund! She was not diligent at all! Horrible customer service and attitude!

Don't go here anywhere near closing time. Fifteen minutes before closing, I was kicked out of the dressing room and not allowed to try on the things I spent half an hour finding. I realize the minor-aged employee in charge was just doing her job, and it was near closing, but I won't be shopping at that Kohl's store due to such a rigid policy. She went on and on about how she had to get customers out or the management gets mad. I just wanted to try on a few things in five minutes to know which size to buy online, not even checking out. I have Kohl's cash to use by tomorrow. So instead of accommodating me, the girl probably spent the next 20 minutes hanging up the clothes I was going to try on, maybe less because the sizes on the rack were all disorganized. She was also knocking loudly on the door of those who were already in a locked dressing room, telling them to get out. They didn't answer her. If this is how management trains employees to act, both employee and management should be fired. One star for poor management and mostly ugly styles and colors that are sized wrong and don't sell. And the non-coupons are just as bad. It's a shell game. Kohl's won't last much longer at this rate.

Nice staff but when we finally got to the line it was so long then when we got to the register the lady helping us and she then doubled our order. It was eventually fixed. But it took a long time waiting for her to get it fixed

A pleasant, helpful sales associate told me I could make an even exchange at the register; so I proceeded to the checkout to exchange an article and buy a watch. The new checkout girl asked for help, and the girl told her it wasn't possible because the bottom of the receipt had torn off. She said they were no longer making returns without a complete receipt. I went to the service desk to find a very pleasant and accommodating Emily T. who very professionally told me how to handle it next time. Not only did she exchange my purchase for a smaller size, but she also checked out the watch I wanted to purchase. Very pleasant lady who knows her job!