it would be nice if JetBlue could figure out how to staff their airplanes. it would be nice if they could figure out how to get out of the gate on time. Be nice if they could figure out how to get to your destination on time instead of 18 hours late. Be nice if they could figure that out without sending passengers to a completely different airport to wait for 12 hours. But they can’t do that. And they certainly won’t compensate you for the delay.

They want a $1 to talk to the fraud department after accepting my card for payment and it wasn't me!!!! How can I pay them the $1 when my card was shut down by my bank when I said it was not me to my banks text. Too late, the charge went through and now all my money is gone. Buyer beware!!!! Customer service will cost you extra!!!!!

This is the second time JetBlue flight is delayed by 2 hours 45 minutes , they don’t rebook your or assist you on the phone unless its delayed for more than 3 hours even it’s a late night flight.

Gotta give a 1 star when the flight is changed 3 times and delayed 9 hours. Just the way it is (no food voucher either). Edit: most updated pic. The crew is supposed to be arriving at the airport around 135am. Then they brought a cop cause one customer was upset (and literally nothing happened they just brought a cop).

I guess i have to give them one star for actually flying to the correct city. Absolute disaster yesterday, 6-18-23, coming out of Tampa back to Boston. I understand and have flown enough that mechanical breakdowns happen. However, it was the utter incompetence of the JetBlue Team (not just locally) that was so frustrating. Our seats got moved, even though I had an email confirmation, from extra room. After "fighting" for 10 minutes with the person at the counter I was able to secure emergency row seats further back in the plane. Then JetBlue managed to get a replacement plane into Tampa ready to go about 2 hours after scheduled departure. Just one problem...no pilot. They were flying one in who was still 90 minutes out. And oh, BTW, the mechanical problem with the original plane happened 4 hours prior to scheduled departure! The best was when I spoke to another JetBlue pilot who happened to be sitting in the terminal waiting to take a plane to NYC why he couldn't fly to Boston and have the other pilot who was coming in, take his flight to NYC. We would have picked-up 90 minutes. His response was to laugh and just say JetBlue doesn't do things that creative. Finally got to Boston 3.5 hours late and had to sit on the Tarmac for 25 minutes because they switched they arrival gate. Who does this without thinking about the whole customer experience? It will be a very long time before I fly JetBlue again. Absolutely no thought about the customer experience!