I usually love flying JetBlue. I often travel between Florida and New York for weekend trips—about once a month—and have always been very happy with their service. Tonight (a Thursday), my flight was canceled due to weather issues, which I completely understand. However, the rebooking option they offered would have gotten me to my destination too late on Friday, forcing me to reschedule my appointment for next week. When I tried to rebook for the same flights next week, I was told I’d have to pay the fare difference because the new flight would be more than five days after the cancellation. That seems unreasonable. I was traveling for the weekend—flying in five days later wouldn’t help me at all. I work full-time and have limited flexibility to be away. I understand the cancellation was beyond JetBlue’s control, but I don’t think I should have to pay extra just to take the same trip one week later. All I wanted was to move my canceled flights to the following week under the same terms.

We just returned from what was supposed to be a smooth journey home from Medellín, Colombia—until JetBlue turned it into a logistical nightmare. When we booked our return flight back in February, our connecting flight from Ft. Lauderdale to Richmond was scheduled for 8:55 PM. That gave us ample time to clear customs and make our connection. But JetBlue quietly changed the departure time to 8:00 PM without notifying us—no email, no text, no call. That shaved 55 minutes off our layover and made it nearly impossible to make the flight. We landed at 6:06 PM (already 6 minutes behind schedule), waited over 15 minutes for our luggage, and sprinted to the customs line. It was packed. By the time we cleared CBP, we had just 5 minutes before the flight doors closed. JetBlue staff told us to drop our bags and run—but then said we couldn’t drop them there and had to take them to the gate. We ran across terminals, bags in hand, and arrived at the JetBlue counter with 2 minutes to spare. Instead of helping us or calling ahead to the gate, the staff shrugged and said, “You won’t make it.” That was it. No effort. No empathy. No accountability. They rebooked us for the next flight—24 hours later. That means: • We are losing a full day of work (8 hours for me, 9 for my husband). • We have to pay out-of-pocket for a hotel, Uber rides, meals, and last-minute childcare. • JetBlue refused to compensate us for any of it. Their excuse? “Two hours should’ve been enough.” They blamed weather for the baggage delay (even though we grabbed our bags on the first carousel loop), and claimed FAA guidelines justified the layover time. Even though the plane arrived at 6:06pm so that would be LESS than 2 hours and not in accordance with the FAA rule they kept referring to. They even contradicted themselves—one JetBlue employee told us to check our bags at the gate, while another later asked why we didn’t check them at the ba grecheck station. The lack of coordination and accountability was staggering. This wasn’t just a missed flight. It was a cascade of controllable failures: • A flight time change with no notification. • Poor baggage handling. • Confusing and contradictory instructions from JetBlue staff. • Zero effort to help us make the gate. • No compensation for the financial and personal disruption. Not to mention the only flight they had is for tomorrow at 8pm. JetBlue’s customer service was dismissive, robotic, and utterly unhelpful. If you’re considering flying with them—especially internationally—think twice. Because when things go wrong, you’re on your own. (This video was taken at 6:42, which is as soon as we got our luggage and got in the line for customs)

From check in to baggage claim, it was great. And I had not flown over 50 years.

Had a great flight to New York. Employees were friendly. The passengers were kind. This was a beautiful flight ✈️

We were a party of three traveling together, yet the system arbitrarily assigned all of us middle seats, splitting us up across the plane. When we requested assistance from the gate agent to sit together, we were told this would only be possible if we paid extra. Frustrated, I tried to make adjustments once on board, but the flight attendant informed me that changing seats was also not allowed because we “did not pay.” These were not extra-legroom or premium seats — just standard ones. To make matters worse, there were plenty of empty seats available, yet we were denied the simple courtesy of sitting together unless we had paid additional fees in advance. What used to make JetBlue stand out from other airlines was the kindness and customer-first attitude of its staff. Unfortunately, this new policy, combined with the unfriendly and dismissive responses we received, makes it feel as though profit is now being placed above basic customer service. Families and groups traveling together should not have to pay extra simply to sit side by side in regular seats — especially when the seats are unoccupied. JetBlue used to be one of the best airlines to fly. Not anymore! I will avoid flying with them as much as possible.

Had the privilege in flying on a FDNY commemorative plane from PBI to BDL. A little bumpy but arrived safely.

⭐️⭐️⭐️⭐️⭐️ JetBlue Review I fly a lot—probably more than any human should—and on nearly every major airline. It’s been a while since I’ve flown JetBlue, and I was genuinely surprised by how many unexpected positives there were. The biggest standout: the personal touch. Every flight attendant addressed passengers by name using their tablets. That may seem small, but it goes a long way. It felt human. They even wished a few people happy birthday and kept a great sense of humor throughout the flight. The tech integration was another win—being able to use your phone as a remote for the seatback screen was super convenient. Overall, it was a great experience. Yes, the seats are a bit tight, but it’s a value airline, and the service more than made up for it. Would absolutely fly JetBlue again.