Received my Vietnam 5-year Visa exemption in a very short period of time. Agent was able to speak not only in Vietnamese but also in English. The only thing was he was only in the office to present the documents. All calls were done through the phone and appointments were done through the phone.

My mom called this guy last week after not being able to book direly with the airlines. He told her he had bookings available for her, then he jerked her around, rescheduling her appointment with him, until today when she called him to finalize her appointment to come buy her tickets and he said "your return flight back to Portland is too complicated" (in Vietnamese) and hung up the call on her. It was a return trip from SFO to PDX - not sure how "complicated" that is. We've flown to SFO from PDX many, many times without any issues. Give your business to literally anyone else!

Great travel services. Experienced travel agent. Take care of all travel needs to Asia for our families over dozen years. He will find the best connections and prices for you. Do not get put off by his very busy schedule, it means he is good, a reputable go to man. Hoa Tran and the gangs.

This Falcon travel agency is the most worse service in the town. Don't go to this place, go some where else. The owner has no idea what is the best for his customer service. He does not care his customer seat there and keep waiting for him while he keeps pick up ton of his incoming phone calls . In another way to say is the customer service of this place is suck / terrible. Falcon Travel does not even earn an star for this review.

I come here everytime I need flight tickets to Vietnam. The service is good and reliable. I was taken care of from a to z. I would recommend this place to anyone ;)