Loves it great ocean view room, nice staff etc. Met many people just have a smoking the designated area, the bars and resultants keep the party alive after the weddings, seems to be a common trend in this hotel. Easy access to the yacht for events/ weddings, to walk your dog at the park across the street, the outdoor mall just past it, Gordon’s hell kitchen is walkable. And not to bad of a taxi ride to coconut grove or airport! Event to get to south beach it took less than 30 min. Great rooms no mess noise etc, didn’t have any issues with the access cards. They could add more information on the amenity’s included with the stay and the building. The buffet isn’t the best. We ate there once then ate out the rest of the time. Even though we payed for it for the whole trip. The Brazilian restaurant was very tasty! Bit pricey but very tasty! The bar on the first floor made very good drinks! Over all pretty happy with the stay.

The property is very nice. It's within walking distance to the ferris wheel and all of the nightlife around it. The food was delicious, and I especially enjoyed the breakfast buffet. The beds were very comfortable too. Overall, it's a lovely place to stay. It's not the most modern place, but it's definitely an upper tier property. You will do just fine staying here. I enjoyed it very much.

The hotel sits on Biscayne Bay, and if you’re facing it you know you will have the most beautiful sunrises. Which we did. Room 1703 is a nice room, it’s big, the room has a huge, horizontal window that shows off the bay nicely. The bathroom is huge as well, very spacious shower. The beds were comfy overall great… BUT.. What I want to really say is how much I loved everyone that made this stay an amazing one. We were there for 4 days and the entire stay was perfect because of these people. Waking up and knowing that ASHAE would greet us with a smile and her amazing vibe to start the day everyday! We LOVED HER so much! The valet crew always ready for us with the car and a smile, to the ones that helped with all our bags - the best! EDGAR saying “good morning” after my best friends nap in the cabana and handing her a shot 😂 and MARIA who made sure our room was always ready for us, we appreciate you so much for that. CARLOS the bartender who makes a MEAN espresso martini!! PLEASE. InterContinental needs to give these folks a raise or give them a spot bonus because they are truly the remarkable ones that made the hotel stay worth every penny. Thank you to everyone! Honestly y’all are truly amazing! 💕

I really hate giving less than five stars, but unfortunately, I wouldn’t give this hotel another chance. From the start, the front desk seemed inexperienced, but let’s get to the main issues. I was here for a business trip, and while the location is excellent and there’s a wonderful bellman who clearly has great qualities and a strong work ethic, that’s where the positives end. Honestly, if management used him to train the rest of the staff, the hotel could truly shine. I arrived early from California around 10 a.m. and was told check-in wasn’t until 3 p.m., so I waited patiently. When I finally got to my room, I realized there was no bathtub, which was disappointing considering the price. After requesting a room change, I did get one with a bathtub — but then there was no hot water. I called several times during my five-day stay, but the issue was never resolved. Between the lack of responsiveness, poor service, and inflated pricing, this ended up being a frustrating and overrated experience. I forget to mention that when taking a shower the water leaks to the room and you can’t avoid that I tried everything but wouldn’t work. I believe it’s design issues. The location is great, but overall, my stay was a nightmare for the price paid.

Terrific Experience! Staff was super nice. Our spa day was amazing! We celebrated my sister’s birthday in style. The staff was accommodating and customer service is on point. Concierge Lounge staff was attentive and truly delivered. We will stay again.

Amazing hotel, guests and especially staff! They were very attentive and caring throughout our stay. My mother’s flight was canceled and Claudia helped saved the day with an excellent deal to stay a few more days. The only bad thing about the whole experience was that we had to leave. Will definitely book again!