In one word.. DON'T!!! No matter what specials they will offer to you, DON'T. I never give one star but Iberia deserves it more than anyone else. We booked a flight from Porto, Portugal back to the USA. It was a combo with American Airlines and Iberia. They cancel the flight when we were at the gate. We had to retrieve our suitcase from the baggage claim and stand for hours in line trying to get alternative flights. Costomer service was horrible. They refused to rebook us, refuse our requests for Hotel and food vouchers and send us back with a letter that promises to cover our expenses until our flight back. (See picture) We spent the whole night on the phone with American Airlines and Iberia where they both claimed it's the other airline responsibility to rebook the ticket. Finally, with the intervention of American Airlines management, Iberia agreed to rebook our ticket. They told us that we will have to wait two additional days to get a flight back. We had to book hotel room for two nights, rent a car and spend money on food. The flight back was a nightmare as well. They made us stand in line outside the plane for a very long time (See pictures) Upon our returns, I gather all the receipts and started a claim to get reimbursement for our expenses. Case#P20240930-52516564. I spent hours talking on the phone with representatives that barely spoke English, and the best offer I received after many phone calls and emails was for 10% of my total expenses. The money never came to my account, and yesterday when I spoke to Iberia representative Kim she said that the case was closed. I asked to speak to a manager and she informed me that the manager will call me back today. You guessed it... No one calls me back, no money for my expenses. They way Iberia deal with cases is to bring you to the point that you give up because you are unable to deal with the horrible costomer service anymore. One star is a star too many for this Airlines.

Review of Iberia Flight IB0741 – Disappointing Experience with Infant Boarding and Refund Process I recently traveled with my wife and our four young children (ages 7, 5, 3, and 1) on Iberia flight IB0741, scheduled to depart at 8:55 AM. Despite having boarding passes for all of us—including our 1-year-old, for whom lap child taxes were fully paid—we were denied boarding for our infant at the gate. The airline staff insisted we pay an additional €120 on the spot or risk missing our flight, which would have caused us to miss a crucial connection to the United States. Under pressure and with no alternatives offered, we were forced to pay the fee in cash. Only then were we allowed to board. Upon returning home, I contacted Iberia’s customer service and provided all necessary documentation proving that our infant’s ticket and taxes had been properly handled. Iberia acknowledged the issue but refunded only €80, with no clear explanation for the discrepancy or the distress caused. It’s deeply disappointing that an airline would put a family with small children through this kind of ordeal. Worse yet, they failed to fully reimburse an unjust charge, even after admitting fault. I hope Iberia takes steps to better support families, especially those traveling with infants and young children. Transparency, compassion, and consistency are essential in the travel industry—this experience fell short on all counts. I share this review in hopes that it helps future travelers make informed decisions when booking with Iberia.

NEVER fly Iberia airlines and NEVER connect through Madrid or you will miss your connecting flight. As we ran through the airport we met an American that lives in Madrid and he said it is one hour to go from one end of the airport to the next. You have to walk, run, take flights of stairs, and trains. When we got to passport control, there were 10 stations but only 2 agents. We started to panic and the women behind us told us to just go to the front of the line. I was hesitant but finally agreed and she walked us to the front to explain to people. Thankfully we were allowed to cut in line. I asked the agent why there were only 2 with 100 people stuck in line. He snapped that he was working. When I asked why not call his boss my wife grabbed me, she thought I was going to get arrested. But that's not the worst of it. On a flight Paris-Madrid-Miami Iberia airlines lost 3 of our bags. At baggage claim a 3rd party agent working for Iberia told us that the 10 people standing there with no luggage was nothing. The previous flight 40 people had no luggage. While we were standing around an email from Iberia came saying our luggage didn't make the flight and a digital form to fill out. This agent helped us fill out the form and we left. Two days later 2 of our bags were delivered to our house but not the 3rd. So I filled out another complaint form. After another 2 days our 3rd bag was delivered at 11:20pm at night with no phone call. I knew as soon as I was handed the bag that it felt MUCH lighter than we I dropped it off. Sure enough 75% of the contents, expensive Christmas gifts, etc. was missing (stolen). I filed another complaint form with Iberia and received an email from their customer service. I sent them pictures and a scanned copy of $480 in receipts. They sent me 70 Euros. I sent another email with a detailed list of all items that had receipts and the other items which had no receipts (items taken to Paris). Their response was that I needed to contact TSA it is out of their control. NO WHEN YOU GIVE THEM YOUR LUGGAGE, IT IS THEIR RESPONSIBILITY. I filed a detailed complaint with DOT including the email conversation with Iberia. I've asked for their legal counsel contact information but have not received it yet. We have referred the matter to our son who is an International attorney.

You know, I wanted to have sympathy with this airline, but, I couldn’t when I received the worst customer support, service, and a lot more. Iberia was very unorganized on a simple flight from Barcelona to Madrid. It was delayed for over 3 hours and all the employees there were extremely rude and difficult. The reason for the delay was because they themselves weren’t prepared for suitcases on the flight. To add on, Iberia LOST my baggage. It’s been over 25 days since I have heard anything about my baggage at all. We created a file case and it hasn’t been updated not even a single bit. Every time I call, I either get a useless information I already have or almost no help. It’s so frustrating to have so many expensive things delayed for so long and having no clothes. This airline has no care for you.

I didn't choose to fly with Iberia Airlines; it was a layover arranged through American Airlines. During the flight, I had an unpleasant experience where a flight attendant accused me of seat-switching because I wasn't on her printed manifest, even though I had to show her my boarding pass. Despite plenty of empty seats, she tried to deny dinner on a 12-hour flight. Their service was the worst I've experienced no tv or entertainment long flight and they did not give you pillow or blankets, and they nickel and dime for most things.