DO NOT USE THIS COMPANY. Impossible to work with. Extremely unresponsive and unprofessional. Gave me someone else’s flight itinerary instead of my own and would not respond with any actual information for my own trip after dozens of attempts to reach them over weeks via email, phone, contact forms, third parties. Given the conflict in Israel, the airline I was booked on by Gil only offered WhatsApp support through an automated system that requires a booking number to get through and because Gil travel gave me the wrong booking information I had no way to contact the airline to make necessary flight changes. Gil remained unresponsive the entire time until I missed my flight. And then Gil had the nerve to offer only a partial refund and keep the rest of my money after their own incompetency. —— Responding to Gil Travel’s reply — If Gil Travel had any care for its customers, they would offer to remedy the situation with a full refund knowing they made a critical error providing me someone else's booking information and that it caused unnecessary stress in an already tumultuous time. Any attempt by Gil to infer that I was contacting the wrong department is ridiculous. I can offer proof of using at least 6 different methods of communication to try to reach them that all went unanswered, including several emails directly to the agent who was responsible for completing my booking. I could not reach a person who could actually help rectify Gil's mistake. The one time I managed to reach someone from Gil on the phone, they hung up on me saying they could not handle my request to provide me my actual booking confirmation number for my flight that was within 48 hours because it was affiliated with a group booking. I received no call back. The process to get the flight extension confirmed initially -- for which they then shared the wrong information -- was also painful and required an extraordinary amount of follow up with Gil Travel. Many in my group shared the same stressful experience of not knowing whether we should take our original flights because Gil Travel was unresponsive and did not end up confirming extensions until the last minute. The airlines are not to blame for Gil's poor customer service going dark on its customers. International travel can be tough enough -- do yourself a favor and avoid this travel agency that will only make it harder!

I don't write reviews but I felt I should share some positive feedback because I see what's going on with flights and travel now as I have relatives in travel. My trip was changed 3 times with birthright Israel and each time gil travel updated my extension date. They were responsive friendly but sometimes it did take a few days to get a reply. I get it. Like I said I know what was going on this year and it really was bad. Thank you gil travel!

Just came back from Japan with gill travel In one word amazing!!!!! The service the location the way he give you to fell Thank you for an amazing passover

Japan? Yeah, everyone was baffled when we mentioned we were considering Japan for Pesach. Is it kosher? How can you trust a program so far away? What are you going to do there? Not only was everything above and beyond the classic standards of kashrut, but the food was delicious. Any concerns were immediately addressed—and always with a smile! As they say, leadership starts at the top. Gil, his family, and his team were all stars from start to finish. The hotel staff followed suit. As Mel mentioned, the entertainment was spot on—extremely well planned and captivating. Before I booked, I asked my cousin to research the program and the Chabad there. We got good reviews and decided to go for it. Boy, were our expectations shattered in the best way possible! The best part of it all was the sense of community. People of all ages and backgrounds came together with one goal in common: to make Pesach in the most beautiful way we could. Mission accomplished! Enjoy!

First rate! Best Pesach program ever… and I’ve done many. Classy, delicious, fun, interesting! Loved every minute. And fantastic customer service.