I booked a flight on Frontier’s website and received a confirmation number, so I thought everything was fine. Later, when I tried to add the trip in the app, it said “no trip found.” After contacting customer support, I was told my booking was “hold-cancelled” due to a billing address issue — but I never got any email or notice telling me the booking failed. Even Frontier’s customer relations admitted they didn’t notify me but still refused to take responsibility. It’s really disappointing that an airline doesn’t inform customers when a booking isn’t successful. Please make sure people are notified right away if their payment doesn’t go through — this caused me a lot of confusion and stress.

Frontier is an airline I have only flown a few times and will refuse to fly again after my most recent experience. They delayed my flight several times. Got us on the tarmac. Delayed us again, then had a mechanical issue and we had to turn around. I was flying several hours before a concert and ended up missing it due to their lack of competence as a business. I would advise everyone to pay to go elsewhere to avoid this type of experience. I’m extremely frustrated.

Frontier is so freakin sketchy. I went to double check everything 50x to make sure everything is right and I notice TWO bookings of the exact same thing. I got a photo of an otter saying “sorry try again there was an error” after I clicked to book the first time so I went through the whole process again… it charged me twice!! Soo sketchy. Never any confirmation page, just the otter. And I bet if I didn’t notice within 24 hours they STILL would refuse a refund. This company is just a big scam. Have some self respect for your company, Frontier.

If I could give zero stars, I would. Frontier, you should be ashamed of how your employees treated my family. This afternoon, my husband and I were traveling home from a week-long trip with our 4-year-old, 2-year-old, and 5-month-old. We sat in the back of the plane, so naturally we were the last ones off. When we got to the jet bridge, our strollers were already waiting. We got our stuff all situated and our two older kids buckled in their stroller. All we needed was the car seat for our baby—which we could literally see sitting outside under the plane. We were just waiting on Frontier to bring it up. They finally brought it, and not even 30 seconds after I received it (while I was strapping my baby into the seat for safety) a Frontier employee stormed down the jet bridge and immediately started yelling at us to get off. I explained I was buckling my baby in, but she kept berating me as if I was intentionally holding things up. When I asked her name, she flipped her badge over and said in a childlike tone, “None ya.” That’s the level of “professionalism” at Frontier. Then three more employees came rushing down to pile on, repeating the same demands and trying to rush us—when we were already moving as quickly as possible. To top it off, as we exited the jet bridge, they loudly lectured us in front of the new passengers waiting to board the plane, blaming us for the delay (even though our flight had been delayed too). It was humiliating, uncalled for, and absolutely not our fault. Traveling with kids is stressful enough without being screamed at, mocked, and publicly blamed by airline staff. This wasn’t just unprofessional—it was hostile, unsafe, and downright abusive. I will never fly Frontier again, and I’ll tell every parent and traveler I know: don’t subject yourself or your family to this treatment. Choose literally any other airline.

I’m considering canceling my flight back with frontier as my flight to my destination has experienced an almost 4 hour delay. My ENTIRE weekend trip has been significantly impacted. There has been little communication from the crew, and text message updates are coming in about 20 minutes after they should. I received an update saying we would be rescheduled to depart at 6:25pm: that was received at 6:44pm… I almost missed getting back on the flight because there was no update or announcement saying it was boarding. This is my first and only time flying with Frontier.

They are the most poorly ran airline I’ve ever been on. Even worse than spirit 🤣 but long story short, they gave us the run around, delayed our flight literally hours (for multiple reasons that were preventable), They were not proactive in handling our connecting flights, caused very real financial harm to us. Their chat agent Aasha was dismissive, and did not even read my messages. And actually chose to respond to me about other people’s situation and did not actually read mine. 0/10