The service was pretty slow when it came to asking questions and getting responses back. The booking for the flight was quite straightforward and thankfully there were no issues on my end; however, the main issue occurred when it came to getting notifications on the changes to the flight. I had to find out through another person that the flights changed and I wasn't even notified until the week before and I had to change my schedule completely to work around it. Customer service took quite some time to respond back when I had initial problems as well but even then it had me quite stressed to say the least. I probably wouldn't book tickets from here again. Edit: literally missed the first leg of my trip since they did not set my confirmations with the airlines which I had to call. Also was never given a confirmation code for the flight being changed so I was held back at the airport if it weren't for the airline helping me get a flight connecting to my destination. Now might as well fight for my life getting back home round trip since I genuinely do not know why their customer service has been extra slow and unresponsive. Would not recommend to anyone.

I am giving them a one because the stars cannot go any lower. Flyus booked me with a trip where the first flight left after my second one. We cancelled the trip and were told we would be receiving a refund in 7-60 business days. It has been two months and I still have not received my refund. (It says the amount was refunded on their website but IT WAS NOT) Mind you, the amount was substantial. Every-time I call them they tell me to call the airlines that I was flying with to issue the refund but the whole point of going through a third party provider is that they manage the communications between the airlines and you. Please give me my money back Flyus.

***BEWARE*** Actual real life criminals. This company booked my flight, sent me a confirmation number, then NINE minutes later emailed me to say the price had gone up by $12.00 and my flight was not actually booked and I had to go confirm the new fare. I went and confirmed immediately. I then get an email at ONE IN THE MORNING (three full hours later) saying that the fare had gone up by $5.00 and my flight was not actually booked and I had to go confirm the new fare. When I tried to confirm, it said that my flight was on hold and I had to contact support. They then told me that the flight had gone up over $300 overnight because I didn't confirm the new price at one am. They refused to honor their original price and claimed it was the airlines fault and they had to run the prices by the airline. I told them they shouldn't be advertising them at the price they were then and demanded to speak to their boss and I was hung up on. Don't send out CONFIRMATION numbers if the flight is not CONFIRMED. Regardless of your fine print, that is unethical at best. I literally booked my flight in SECONDS on expedia without price changes or anything of the sort. Edit: how do you not see the HUNDREDS of 1-star reviews on here complaining about the same thing, calling you a scam website and still claim to be right? Actually idiotic behavior.

This was a horrible experience. Our flight was changed so our first flight took off after our next flight. They do not have any help center for calls and require all online changes. You are lucky if they respond back within 48 hours with a change or cancellation request and then they have crazy fees even if it is their fault. Do NOT use them for booking anything.

Do not use this company for booking! It is DOT policy for all US domestic flights that when you buy tickets, you can get them fully refunded if you cancel within 24 hours of booking. Like, a law. So I thought that would apply here...? But when I tried to cancel a booking within a few hours of making it, they said they couldn't issue a refund, because my tickets were discounted. I'm not sure about the legality of that, but I have never had problems before doing this with other companies. By not disclosing their policy, I think that they were disenfranchising customers and just being very dishonest. Also, the website is very unprofessionally made, buggy, and tries to force you to buy all sorts of add-ons. I should have known just from the site that it would be a mistake to book with them. :( So don't do it! Don't use Flyus!!!