First time flying into and out of this airport. Small (very small) which can be a shock (and a relief!) if you're used large area airports. Doesn't have that big city crazy hectic feel. I won't tell you what to do, but I can't imagine a time you would need 2 hours to get through TSA here, that's for sure (a regular saya 45 mins is good). There is one little shop for essentials, plenty of seating and very clean. I am not sure I've seen a cleaner airport! (With staff all over the pllace cleaning.) My first dislike, and honestly it's probably the only real relevant one (because the fact that SW doesn't fly here isn't a review factor or the airport's fault probably)...is the lack of signage. Small airports still need signage. You come off of the TSA belt to the eatery(bar?) seating atrium... to nothing. Two ways to walk (left or right). Okay, true, it doesn't take a long time to walk from one wing to the other but JUST gate #s don't help anyone. Not a single passenger looked as if they had any idea where to go after TSA. We all did the same thing; looked around, looked back at the boarding passes (which this day for some reason the app for my airline did not ever indicate my gate#).... So we had to search for a departure/arrival boards because there is not one visible from TSA exit. 🤷🏻‍♀️ There are 2 A/D boards. One at each wing middle. And if the last airline left their sign out by the gate (but plane left a while ago) passengers are audibly heard saying, "wait so that's a different airline"...and so they keep on searching (back and forth between the wings). It can't be more than a 1/4 mile from one end of the airport to the other but schlepping and guessing aren't fun. One additional departure and arrival board would be perfect and preferred in the middle of the two wings where people coming off TSA belt can see which direction to go. Makes sense right? And the existing ones should be updated (which they were not at all while I was there, the opposite: gate #'s dropped off with no replacements). Other than that, it's a beautiful little airport, so many beautiful spaces, natural lighting and restrooms are everywhere and even right outside of TSA before you head in (which is so convenient). However, now that I'm thinking about it, I had another signage issue lol. Had to ask where TSA was👀it was not obvious upon entring the buikding. Signage for tickets, exits, and plenty of bathrooms, but TSA escalator is behind you when you (behind a large floor to ceiling wall) when you walk into the airport. So you go forward then backwards to go up 👀. I did see an escalator in front of me, but didn't assume that was for TSA (and you guessed it, no signage there). The airport doesn't look like two levels when you pull up to the front of the airport so it was interesting. I had to ask someone. They do have a pet relief area which I thought was really neat. Don't see that often... but I also didn't see how that works. Sign says "downstairs", (at an elevator door). But looking down through a window to an enclosed lower level (where the elevator opens up) there is an entryway with doors to the outside tarmack (with signs "no exit allowed"). Maybe someone else in their review will clarify how this works because it's not clear. In the end ..there were still no gate numbers on the A/D boards OR airline screen... Had to ask the desk🤦🏻‍♀️. [Update; a regular flier said this is extremely uncommon- good to know. And apparently there used to be only two airlines a long time ago.]

Not from the area and wasn’t flying in or out of this airport, but I was here on business and needed a rental car. The process was fast, simple, and there was plenty of parking. Great experience.

My mom recently got back from an international trip last night, someone else grabbed one of her bags from the baggage collection area by accident and the newest Supervisor Dayhana did a great job at contacting people and giving phone numbers to resolve the matter. I was contacted by the person who accidentally took it (she was already home by then and didn't realize the wrong bag was grabbed until she got home and looked at the tag and then called the airport) and I was able to give my mom her number to call so they could get it resolved before my mom and dad left the airport. The Supervisor didn't have to wait to make sure the lady returned with the bag, but she did (that was the last flight of the night) and was even looking in the airplane with her flashlight for my moms bag just to be sure it wasn't left behind on the plane. I just wanted to give her kudos from my family for doing a great job and giving excellent customer service to my mom, so thank you to Supervisor Dayhana, keep up the great work that you do!

I’m not from Fayetteville, but I fly out of the area a few times a year. I never had an issue here. TSA are extremely friendly and patient. I never experienced any high-pressure service from the team. Food service personnel are just as kind and helpful. USO office and their friendly service is also a great add-on for me. I’m a frequent flyer. I have visited all 50 states and over 30 countries. Again, I travel a lot for work and pleasure. I’ve been to many extraordinary airports. Fayetteville Regional Airport is constant in terms of professionalism, cleanliness, and general well-maintained atmosphere: restrooms, parking lots, waiting areas, etc. I’m thankful for smooth service each time. Kudos to the Fayetteville Regional Airport team! 🇺🇸♥️

I arrived at the FAY airport at 0510 on 29 May 2025 for a 0600 or 6 a.m. flight with a final destination to Japan with Delta Airlines. By the time I got in line, it was 0515, and they were already telling people that it was baggage cutoff. A 45-minute baggage cutoff for a regional airport is unacceptable, and an exception should be made. They actually placed the cutoff prior to the 45-minute drop-off because people in front of me were denied baggage drop-off. I have traveled from many international airports, and such a cutoff does not exist. I am positive international airports have much more going on than regional airports. This is an airport that serves service members at a nearby military installation. The lack of service and assistance provided by the staff does not display a “Support Our Troops” mentality. It is more like assisting customers is not part of their values for those with Delta at FAY. If you go to the Delta counter at FAY, see an associate named Jess, and you are 46 minutes, definitely 45 minutes before your flight, you might as well sit down and wait for the flight to leave, so they can try to get you on another flight. I was provided with the tickets for my flights, but what sense does that make if I cannot check my luggage? The stewardess on the plane is not going to allow me to bring my luggage on the plane. If they are so firm on this 45-minute baggage cutoff, then they should place signs behind the counter stating such with a clock updated by satellite. They have signs for everything else in the airport: Real ID info, Carry-On Info, etc., but nothing about the critical baggage drop-off times. They need to make some major changes with customer service and providing information to passengers or demolish the airport entirely. An increase in employment may also assist with increasing efficiency. As the same employees who are at the baggage/ticket desk on the 1st floor are the same ones working the gate and boarding the flight. Also, recommend customer service training for some of the employees, because Jess had zero customer service skills. I ended up missing my flight, but I was not the only one. Several people ended up missing their flight due to the baggage cutoff. The only good thing that came about with this incident was them locking on another flight for me, 12 hours later, that caused a ripple effect for me. So instead of getting to my destination (Japan) the next day, it will be two days of travel. While at the airport for the second time, I witnessed the American Airlines baggage counter empty while people were in line to check their baggage prior to the baggage cutoff time. Due to the American Airlines counter being delinquent employees, people missed the luggage cutoff, and essentially missed their flights. Getting back on track now, I cleared security and was at my gate and the flight had been delayed twice, pushing the flight behind by 2 hours. They say Fly Fayetteville, but I recommend you fly Raleigh-Durham International. It will be a much smoother process as it is a larger airport with adequate staff. Additionally, there are more amenities for you to enjoy as you wait for your flight to board. Unlike FAY where there are mostly gates, vending machines, a small restaurant/coffee shop, and restrooms. If they are going to recommend you be at the airport 2 hours prior to your flight, they can at least have more/better amenities. They need to do better if they want people to fly out of here. I hope that this review helps with your decision to fly out of FAY or with being at the airport 2 hours early, so you don’t miss the luggage cutoff time.