On Sunday Nov. 9, 2025 at 12:10AM: After returning from an exhausting cross-country business trip, I landed at Raleigh-Durham Airport close to midnight and proceeded to retrieve my car from FastPark. Upon reaching the exit, I realized I didn’t have a paper ticket from entry, so I approached an male attendant , who wore glasses, for assistance, showing the QR code I had used to enter the facility. Instead of clarifying the issue, the attendant responded with visible irritation and sarcasm, ultimately escalating the situation to his manager. When the manager arrived, she immediately confirmed that my QR code was indeed the credential needed to exit. The entire interaction, which could have been resolved in seconds, turned unnecessarily tense due to a lack of basic customer service engagement. From a leadership and HR perspective, this exchange underscores a critical gap in employee training and emotional intelligence—particularly in frontline customer-facing roles. The attendant demonstrated limited ability to manage stress, communicate respectfully, or apply problem-solving judgment in a late-night, high-fatigue scenario. This type of behavior reflects not only on the individual but also on the organization’s culture and training standards. It suggests the need for refresher training in customer service fundamentals, empathy, and de-escalation techniques. Alternatively, reassessing role placement could ensure that employees are working in environments better suited to their interpersonal strengths. Super disappointed because this is the 1st time I have ever had a bad experience at FastPark. Everyone else, drivers and attendants have all be terrific!

Arrival and drop off fine. Pickup waited at T2 for 25 minutes while 3 empty shuttles drove past. After finally getting through was told those were prioritized for T1. Then bus too full to take on more passengers made to stop wait and radio in at T3 before finally proceeding back to lot. Don’t believe their every 3-5 minutes shuttle claim.

I always have a great experience parking here. The service is excellent, the prices are reasonable and the drivers are courteous. Very simple process to drop off and always quick pickups at the airport. Highly recommend!

Always a good experience. Drivers are friendly and helpful. There are always vans coming and going so it's an easy in-and-out. Plus, I always feel my car is safe when I travel.

I have used Fast Park & Relax at RDU twice. They will be my parking go to because I can do just that; park in a space and relax before my flight. Each space is covered, and the shuttle driver appears promptly to assist you with your bags and get you to your terminal. It is a short trip to the airport, and I am on my way with no anxiety. I can rest assured that when I return my vehicle will be safely waiting for me. The return trip is just as smooth. I meet the shuttle driver at the designated area and in a less than 15 minutes, I am back at my vehicle for the trip home. The price is much better than parking at the airport.