I had an excellent experience with the Enterprise rental car service—Brandon was outstanding! His customer service was top-notch from start to finish. He was friendly, professional, and went above and beyond to make the process smooth and stress-free. It’s rare to come across someone so dedicated to delivering a great experience. Brandon truly made a lasting impression, and I’d gladly recommend him to anyone needing rental assistance. Give that man a raise! Hope you had a wonderful vacation!

Stay with me while I share my HORRIBLE EXPERIENCE! My husband and I are OTR truck drivers. On the 26th of September our truck blows a main seal. So we’re stuck in Anderson at a hotel while the truck is In the shop. Well Thursday we find out the truck will be in the shop longer. I had a very important Dr appointment I couldn’t miss. So I had to get home (Virginia). So I get on the phone with enterprise to get a rental set up. I’m on the phone with reservation, we’re finishing up the final touches. She puts me on hold to make sure they have the vehicle. She comes back on the line and tells me everything is good to go. Friday comes we check out the hotel, and head to pick up the rental. I get a phone call from someone saying “We don’t have any vehicles and as a matter fact I have 30 reservations. If I get something today I’ll call you” I immediately get on the phone with reservation again. Reservation patches me through to a “manager.” This person tells me that she’s gonna pass the phone call as priority to another manager. That will soon be giving me a call and that this manager will call around to see who has a vehicle for me. Well, needless to say I never received a phone call from this manager. I get back on the phone with reservation and I let them know what’s going on. This person assures me that the enterprise in Noblesville has a car for me. So we Modify the reservation and I head to Noblesville. As soon as I walked in the door, I was greeted and I took a seat. When the young man greeted me again, I showed him my modified reservation and he said I’m 99% sure that I have that car here. Let me go and check. I don’t know what happened from the time he left me and went outside. But when he came back, he told me that no one from Anderson called him to let him know that I was coming, so he did not have a vehicle for me.. Even though I had a reservation for that store. There was another guy Brandon behind the desk, who asked me to give him a few minutes and he will see what he could do for me. After about 15 minutes, I go up to the desk. Brandon says I have a vehicle but it’s a Highlander not the Jetta that I reserved. So at this point I’m upset! I’m crying because I’m frustrated, I just want to get home! Brandon says he will honor the price that I reserve the Jetta for. We finalize the paperwork and I get into the vehicle and I head home. Brandon was very helpful and very patient with me. My main issue is that reservation honestly doesn’t know if the car lot has these vehicles available. They get paid by making the reservation, so they don’t care to check to see if the vehicle is actually available. I pray that I’m never in this situation again and that I don’t have to use enterprise. The only way to make sure that your vehicle is available is by calling the store. Which, in most cases you can’t do because the number sends you back to reservation smh

Amazing customer service at the Noblesville Mercantile Blvd location. Top notch people. Will always rent from this location.. Ask for the Jeep Grand Cherokee, Great vehicle..

We had an excellent experience with the Enterprise Car Rental in Noblesville! Cam, the rental agent, was kind, efficient and thorough. He answered all of our questions. Making the reservation online was easy and clear. It made the pick-up smooth and quick! We were onsite maybe 15 minutes. The nice discount through my husband's employer made the price just right - and we actually upgraded to have a little more space and be more comfortable for our trip. The vehicle was very nice, clean and in very good running order. We were able to drop it off on Sunday evening using the convenient key drop. Will definitely plan to rent from this location again!

Everything was perfect from start to finish! Great vehicle, excellent value, and top-notch customer service. Brandon, at the Noblesville, IN Enterprise location, was very efficient, considerate, and extremely helpful. Great job! We will return!!!