2nd time I've stayed here and both times it was fantastic. Breakfast is included and they have a chef station where a chef will make omelettes to order. I had the same chef both visits and he was incredible. Great tasting food, comfortable beds, all around a great place to stay and it's right by the airport. I should include that I stayed at other Embassy Suites and they all have offered the chef service, but this location in San Antonio definitely has the best chef and the best omelettes.

What a wonderful stay at this Hilton. As a Diamond member , I have become accustomed to great service and this hotel did not disappoint. Starting with Manager Francesca. Always with a smile and going above and beyond. As a small example, I went downstairs and asked for a makeup remover wipe as to not stain the pillow case. The didn’t have any but she went out to a store and purchased some for me!! Who does that? Someone who has integrity and works above and beyond . This gal need a raise!!! And the cleaning lady Felicia! Wonderful work every day. And the wonderful breakfast and restaurant workers Rosie and Mariam. I never forget names and hard workers . Hold on to these Hilton. They are gems and assets to your company.

UPDATE 11/10/25: I was contacted by the highly professional Sal, who gave me insight and education into the booking processes. The hotel was not at fault and Sal was able to give me all the information needed to ensure the proper steps were taken in regards to this situation. His knowledge, respectful demeanor and over all customer service was a breath of fresh air and exceeded my expectations as a customer. 10/10 recommend, thank you Sal! I cancelled my reservation on 10/26 for my hotel reservation on 11/9 after knowing we weren't able to make our reservation due to my husband being active duty with the government shutdown (it was acknowledged and accepted as a non-refundable reservation I will say) HOWEVER, after the experience received I will not accept that. I have the email with the confirmation of my cancellation, but fast forward to today I receive an email that "it's time to get ready for check in". I call the hotel immediately this morning and they transfer me to some lady who says that my reservation is still active that they never heard from booking and that I needed to call booking to take care of this. I call booking and I speak to Joseph, and he confirms that he sees The initial request on October 26th confirming that I am canceling my reservation and he continues to inform me that the hotel did not respond within 24 hours so nothing was done about the reservation. I mentioned how Unacceptable That is as customer service as they should have followed through on ensuring that the reservation got canceled because I did my part as the person who made the reservation by reaching out and letting the company know that the reservation is no longer going to be fulfilled. He then informed me that he will send another email to embassy suites letting them know that the reservation is being canceled and they have 24 to 48 hours to respond which I find very inappropriate as the reservation is today. He then said that is the process he has to follow and I advised that I want appropriate compensation provided for this mistake on booking and embassy's behalf. This is absurd that I've had to call today and find out what the deal is when I did my due diligence on October 26th which was 14 days in advance. He told me that if embassy does not approve reserve the compensation that they will not be able to compensate and I informed him that I will be taking it higher up as that is unacceptable as booking should compensate for this mistake done on their behalf along with embassy. He then informed me that if I did not hear anything in 24 to 48 hours that I was to call back and I said that I will not be calling back. I expect someone to be in contact with me about this issue as I should not have even been put in this position as a customer and I informed him that if this is not taking care of appropriately that booking will lose my business and I will be sure to spread the word of the unacceptable provided customer service of booking.com

Friendly staff, nice hot tub, free happy hour with yummy food, free breakfast with omelets and the bed was super comfortable. We stayed there for an extra night of rest after a vacation and it was the best experience. It was like a mini vacation with in our main vacation. We are flying into SA in a few weeks just to stay there again! 5 stars 🌟

Conveniently located, less than 10 minutes from the airport. Hotel provided free shuttle service to and from airport. Complementary breakfast buffet offered a variety of options. Nightly happy hour was a plus. Friendly and professional staff. Christina from housekeeping was awesome! She was so pleasant, went above and beyond to ensure our room was clean and comfortable, greatly appreciate her! Would definitely stay here again. Thank you!