I have to send out a thank you to Francine Mustakis for being so very kind and helpful on my last flight to West palm beach. I just got back from a month long business trip in China and I had to get a fast flight for a family member in ICU in west palm beach. She was very attentive to my situation. Thank you Francine.

Review of Delta Air Lines – a first and last experience My partner and I flew business class on a direct flight from Prague to New York, and it was an absolutely dreadful experience that had nothing to do with what business class should be. The plane was old and worn out, with rattling noises everywhere, and the lights were flickering or not working at all. The interior looked dirty and neglected. The food was catastrophic — dry, cold, and tasteless. And when you finally made a choice, you were out of luck because your selection was no longer available and you were given something you didn’t want. This is completely unacceptable in business class. The cabin was extremely cold, which many passengers, including us, complained about. Repeated requests to adjust the air conditioning were ignored. The flight was delayed, but in the context of the whole experience, that was just a minor detail. Unfortunately, we had also purchased return tickets with the same airline. The situation worsened when my partner needed to fly earlier due to his mother’s serious illness. Delta (via KLM) only allowed us to change the flight for a fee equal to the price of new tickets — so we ended up paying twice for this nightmare. For me, Delta Air Lines is a company focused solely on profit, without regard for customers or their comfort. For a high price, they offered a product that did not meet the standards of the advertised class. Never again.

The only reason I'm not doing one star is due to my history and experiences with Delta. However, if I was brand new to Delta it wouldn't even equate to 1 star on one thing alone that I've personally experienced multiple times now over a 2 year period and watched families and business professionals get screwed on the same thing too. Delta is falsely advertising that you are allowed one carry-on and one personal item for free. For those that don't know, bring a small backpack just in case because more times than not they are going to check your bag at the gate because the plane "doesn't have enough space." That has not been true once for my experience. Just this past Monday I was told that. I had only one bag. That bag had my laptop and other electronics for my work. I complied reluctantly for it to be checked since I had to remove my laptop, thus having NO BAG to hold it in. When I made it on the plane, over half the overhead was empty, which is not what the worker at the gate said (they said there was no room left). When I made it to my seat, there was even plenty of room to put my bag underneath the seat in front of me. To make matters worse, the flight attendant insisted I put my laptop in a bag and stow it under the seat or in the over head. I told her if she wanted me to do that so badly to go uncheck my bag from the workers at the gate and I would, otherwise I have no other choice. Since there was room in the overheads, people were putting their jackets up there like a laundry basket. Thankfully, the people on the plane allowed foe the flight attendant and myself to pad it with their jackets in the overhead. So not only is this incompetence and complacency on the workers, its also false advertisement, and should be unacceptable. Earlier today, I watched them nearly kick out a family with 2 small children for even smaller bags than mine because they had their minimum items in case of emergency while traveling abroad with their two children. They ended up complying before they turned them away. Hopefully, no emergencies happened for that family. Although I hope they put in a better process to enforce bag size, I would almost bet the "leaders" of Delta Airlines will just update their terms of service since that will be easier and help them dodge lawsuits instead of improving the process. Historically, I've had zero problems and have lived traveling with Delta. However, the past two years has made me feel like I'm flying on Spirit or Silver Airlines. The leaders that are allowing this to go on, should be replaced with ones that are more competent and actually care for their passengers, especially, those on business or with families that are banking on the promise of one carry on. To Delta directly, please, prove me wrong. I would love to be wrong on this matter as it wouldn't just benefit me, but other people and families using your services.

I have been a long-time loyal customer of Delta Airlines, but I must express my growing disappointment with the repeated service failures I’ve experienced. My most recent trip to Rapid City was the final straw. Previously, Delta disrupted my long-planned vacation to Brazil, which was already a major disappointment. Now, this latest cancellation due to mechanical issues has caused yet another ruined trip. While I understand that such issues can happen, the way my situation has been handled feels unfair and unacceptable. I had carefully planned this trip using my Companion Ticket, only to learn that although Delta is refunding both tickets, the Companion Ticket now expires within a week. The expiration issue is not my fault, as this cancellation was entirely due to Delta’s operational failure. Unfortunately, I was informed that Delta will not reissue the Companion Ticket, effectively penalizing me for circumstances beyond my control. This experience has severely damaged my trust in Delta. As a result, I will be closing all my associated Delta accounts and credit cards and taking my business elsewhere. I have heard positive things about both United and American Airlines, and I will be exploring those options moving forward. I hope Delta will review this matter seriously not only to make this right but also to prevent other loyal customers from facing similar frustrations.

We booked a Delta Airlines ticket for my 17-year-old to fly with my 13-year-old. My children have been flying together for years, starting when my older son was 16, and we've never had an issue. When we made the reservation, we were explicitly told they could travel together without an adult. However, upon arriving at the airport, the gate agent informed us they needed to be classified as unaccompanied minors. Then, a Delta Red Coat agent named Landon Shaw at DFW escalated the situation unnecessarily. He came out yelling at both me and my children, making threats, and ultimately causing them to miss their flight. To make matters worse, Mr. Shaw added a negative note to my account and somehow triggered a $300 charge. Another Delta agent assisting us even apologized for his behavior, which speaks volumes. Unfortunately, the damage was done—his actions created additional issues with rebooking, making an already stressful situation even more upsetting. I am urging Delta leadership to take appropriate action regarding Landon Shaw. Based on his conduct, he should not be in a customer-facing role. This experience has left me questioning my loyalty to Delta. I’m seriously considering canceling all of our cards and loyalty memberships. It's disheartening to feel like a company I trusted does not value its customers—especially families. I hope other parents take note of this treatment and demand better. Apparently, the rules around unaccompanied minors vary depending on the child. I was told I had to wait until my children boarded, yet another minor boarded without a parent present. This entire experience has been incredibly stressful. If we can help it, we will never fly Delta again with our children.