Ive given this airline chance after chance and I always say 'maybe they won't lose my stuff this time'....but they do. They always lose our luggage. This time it was brutal. They lost our baby's car seat before we made it to the PNW, they 'barrowed' us the worst and most unsafe seat and told us they would be delivering our seat to Portland from Seattle..never arrived..called, they said they were going to deliver to our second location we were staying...nope. We never received another notice or update on our $400+ car seat. We had to buy a new seat. How do they lose so many things?

I had the worst experience with bags that were left in Atlanta. We stood at the carousel waiting for an hour until another passenger mentioned her air tag was showing her luggage still in Atlanta. To make matters worse my luggage arrived at XNA and we were promised a driver would deliver our luggage to our home. That was hours ago. No one answers the phone and customer support is a joke.

Never trust Delta to get you there on time. Can’t handle the usual one carry on and one personal item for their passengers. Incompetent scheduling and resource allocation, no respect for their customers, and do nothing to improve. Look elsewhere as other airlines at least try.

I bought my tickets in May and got a good deal. Both flights, to Atlanta and to Germany went smoothly even with just 45 minutes between flights. I did not think I was going to make my international flight but I did. The flight attendants were friendly and helpful, the food....as always, the entertainment was so good, I did not even realize 9 hours had passed. Everyone on the plane behaved well (masks on and no complaints).

My noon flight was delayed 5 hours due to mechanical issues. Ticketing told me the flight could leave sooner than expected and if it did then I would be SOL if I left the airport. After the flight was delayed a second time, I rebooked with Delta onto another flight scheduled to depart earlier. The gate agent tried to have my luggage retagged but she said the downstairs printer wasn't working. I had to leave security to go back to ticketing in order to have my bag pulled and retagged otherwise the ticketing agent downstairs said it would not have been put on my new flight. Neither the app nor a gate agent would give me an assigned seat on the new flight even though there were seats available and the fight wasn't scheduled to depart for another 3 hours. The gate agent told she would keep track and make sure I got an aisle seat since I was the first to request it on my new flight but, of course, she didn't. When I went up to the podium to check on getting a seat assigned, I told the gate agent I wanted an isle seat and she gave me a middle seat instead. I had to ask her again before she would change it to an aisle seat. Really antiquated system. It's hard to believe this company is still in business.