Recently, at a Condor departure gate at a European airport, my wife and I experienced the worst (THE WORST!) check in process in all our years of flying. There was a sea of people, in lines that criss-crossed, with many people perplexed and angry because they didn't know where they should be. Condor had NO signs indicating which lines were which; they had NO stantions to separate people in one line from another. They even changed the purpose of one line after many people had been standing in it for an hour. Unbelievable. We plan to avoid Condor in the future. On the plus side, the aircraft was gorgeous with the biggest entertainment screens we had ever used. Staff on the airplane were much more helpful than the staff in the check in process.

I would give Condor 0 stars if I could. We purchased flights to fly from Las Vegas to Germany to spend Christmas with my in-laws. We arrived at the ticket desk more than the required 60 minutes before the departure time and they had already sold our tickets to someone else. They told us we could buy tickets on a flight leaving in 5 days, but there was nothing else they could do for us. They then closed up the counter and left us standing there. We have tried to communicate with them several times but they keep telling us we should have arrived 60 minutes before. When we explain that we DID arrive more than 60 minutes before, they do not respond. We are filing a claim against them.

Condor Airline is the worst ever. I did not know of any airline who just allow for one free bag of luggage for international flights, they don't disclose it, they check your luggage in and while you're waiting for the plane they come to all the passengers and ask for money which is so unbelievable. They charged $250 for my 2nd luggage which they never disclosed for me before not even when I checked it in. Very rude employees too.

Worst airline ever. Believe me, I'm an experienced flyer. The worst experience in my 60 years.

Was charged 100 eur for bringing 55cm max tall bag which is allowed everywhere else