China Airlines Cargo

1.5 (5 Reviews)

648 W Field Rd, San Francisco, CA 94128, United States

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Reviews

1.5 Out of 5.0

Kimberly Jones

Dec 12,2025

Dear AirChina Airlines, I had the very best customer service experience with your Airlines. Gate agent, rep Cindy who gave me tremendous support while using the 240 free travel hours while traveling to China. Thanks to Cindy & Kumar I was able to board my AirChina flight to Beijing as planned due to Cindy brilliant guidance. Rules for traveling on the 240 Visa Free to China, Cindy explained, that I needed to book another country (onward) plane ticket, traveling to another third world country. I expedited booking onward travel to Hong Kong, then showed the confirmation flight to Cindy, within 15 minutes of the flight doors closing, Cindy was able to get me on the original planned flight without any delays. Thanks Cindy for excellent service. Hey Air China make sure you give Cindy a Kudos for saving my trip to China. I was able to relax on my 6 day trip to China with a peace of mind. Here’s Screaming really really loud, Thank you, AirChina, Cindy & Kumar for having patience and understanding during this time. Sincerely, Kimberly.
ming ru yu

Dec 12,2025

Now I understand why people choose EVA Air over China Airlines. The inconsistency in enforcing carry-on baggage policies by different ground staff at China Airlines causes so many inconvenience for passengers. i appreciate it.
Ray Kwok

Dec 12,2025

Suck. No service and slow . Waiting waiting waiting. The counter guy work so slow even working here more then 10 years. He work like training guys.No improvement.suck
Jim Burns

Dec 12,2025

They ask you to redo the paperwork. When you've done what they asked, after they want it in another way and so on 3-4 times. Total time and nerves wasters!
Cheto en usa

Dec 12,2025

The cargo management doesn't know how to her job.