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Unbelievable. Spent 45 minutes on the phone during which Pablo, who took 2 hours to call me back, and the whole time I had to listen to his rooster crowing in the back ground (YES, rooster!!) Who continually had to put me on hold to look up where my refund was and then said he needed to get another supervisor on the phone and put me on hold for 58 minutes exactly. Then proceeded to hang up on me. No call back, even though he confirmed my number. Tsk tsk.
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booking with cheaptickets was alright, found decent deals but customer service could improve. may consider them again for budget trips.