I must say it’s been awhile since I traveled with Caribbean Airlines but I’m here to give credit where credit is due. My recent trip was smooth sailing the staff at JFK was very helpful, no delays, the breakfast was ok, on the way back staff wasn’t too friendly but the air hostess were great and I enjoyed the chicken and noodles but what happened to some cook up, bake & salt fish I give 4 stars for no Caribbean food. Thank you for the improved 🙏🏽

There should be an option for negative star. This airlines deserves that. Today is April 12, 2025. My BW6 flight from JFK to Kingston changed the schedule 3 times today. I'm still waiting at the airport and don't know when it will take off. No apology to the waiting passengers. Their operation should be stopped.

My experience with this company is poor, they don't deserve not one star. They were to call me when my package arrived, that never happened. However they quick to charge storage fee, when you don't pick up after one day ($75). Without any proof of them trying to contact you they drum up fees to pad their pockets. Anyone who was forced to pays these fees should file a complaint. Don't let these crooks get away with your money, do something.

The absolute WORST! Whenever you go to a company to ship stuff, ask which airline they're sending with and skip Caribbean Airlines by all means! This is not my first rodeo with them and each time, you pay crazy money to have stuff delivered within 5-7 day periods and a month later you would be pulling your hair out in frustration! They lie and are not accountable. When you track your package, it's booked, departed... Then manifested, booked, departed... Day by day and it never really moved.

This is the worst customer service from any airline. I have emailed and called the superiors on numerous occasions about the unprofessionalism of the staff. They really give the Caribbean a bad name. I only use their services if there isn't another island servicing the destination. Staff arrives late, they waste time, and are very rude, and insensitive to customers concerns. I would strongly suggest that undercover boss do a sting there. Terrible service!