First impression. It is very clean and modern. It doesn't look like an airport. The train connections are pretty clear. However, there are a lot of minus. Staff is rude and doesn't speak English. If you don't like your job , go find another job. There are not enough seats to sit down. So you either have to stay up for a long time or sit on the floor and get told off for that. Yes, the water from the toilet is drinkable but... what about hygiene issues. Why would I want to drink the toilet's water? It would be better if there were more visible drinking fountains. Everything is very expensive as in any other airport. Berlin is one of the biggest central cities in Europe. It's a shame to have so many negative comments about the airport.

Good Airport. It's new, and well structured. Clean, organised and well connected to public transport and rental car garage. However, the VIP lounge was overcrowded, and I was not allowed in. It is not structured for the amnount of passengers entitled to the lounge. (I was on SkyTeam - not Lufthansa)

Yesterday's experience with security T2 makes me worried of the safety of the public. Absolute lack of knowledge and logical thinking.The security lady with hostile hate in her eyes, detained bag of 1)small toilet freshners and called Bundespolizei.She said "they will deal with you. They stated " You already let her putting those in the bin, it's IATA regulation". I know Dangerous Goods regulation, limited quantity, packaging for PAX aircraft/cargo aircraft. I know very well IATA/ICAO as I work in aviation. SHE REFUSED TO TELL ME HER NAME AND WAS NOT WEARIMG AIRPORT ID.I approached other employees and they stated wearing valid airport ID is absolutely compulsory. I filmed her (without ID ) and I will now be escalating it much further. This is unacceptable. Not a single word "I'm sorry" - but I'm not her parent I cannot re-grow her. But I can take it further and escalate- because without airport ID she should not even TOUCH ME AND MY SUITCASE. Incompetence there is jus dispeakable.

Very clean, very modern and well organized aiport. Very easily reached by Sbahn 9, directly from main stations. The food court is quite small in comparison to other aiports but it serves its purpose. Great choices for coffee there and the duty free is excellent. The highlight was the drinking fountains, great addition to an airport and it could definitely use more of those. The best features are the apps, the main BER app and the Smart Depart app are quality and provide all necessary information. Check in and security checks were fast (morning flight/weekday) and the staff were very friendly. Great 1st experience at this new airport.

They claim you have to inspect goods at the customs counter after the security checkpoint and that they work from 5 am. We'll they only have 1 customs desk for all gates possible and it's at A20. After walking 15 mins to get to this gate, completely opposite direction from my gate, I see that they are closed. Called the phone numbers they have listed and they said can you wait 20 minutes. Like I don't have a flight to catch on the other side of the airport. The walk ways are ridiculously long, so be prepared.