Will be my second time dealing with this delivery company. First, had a mattress set delivered by them. 1st set had dirt and grease on mattress sides and box spring sides. Month later they returned with replacement set. Again dirt and grease on sides of mattress. But new twist, brought box springs from totally different manufacturer. Another month went by and third set arrived boxed and in double plastic. Paid for white glove service, driver refused because he had no helper. Left them outside. Now I have a expensive zero turn mower coming, that I could not get local. Ordered on 8/7/25. Manufacturer stated it would be here by 8/19/25. Shipped 8/8/25 with Pilot Air Freight. They give it to this company. I spent 3 days tracking the mower to finally be told the company has it. They first said they did not receive the mower but after more calls, stated they did receive it. I was told, for my convenience they set up a delivery date. No call or no email. They would arrive on 8-19-25 between 8am and 5pm please be home to sign. I explained to the lady I work that day and will not be home till after 8pm because I am a registered nurse. She said I will cancel the deliver and we will call the next time we have a truck in the area. She then hung up on me. What she did not want to hear, was I am alone, because I loss my wife to cancer in January of 2025. She use to sign for our delivers when I was at work. But people do not listen, especially this company. So if you do not need to use them, please don't. They are an awful company.

I have been trying since April 17, 2025 to get a return picked up. Today is June 10, 2025. After many phone calls to AIT, Sam’s Club and Baton Rouge Cargo, it should be picked up Thursday, June 12, 2025. We will see if the truck comes.

I had an appt time of 10-2 for a mattress and box springs to be delivered. They were here at 11:15. Very professional and nice people. Did a great job!

Ordered a couch from Amazon and they were supposed to deliver it into my house because it weighed almost 300 pounds. Scheduled a 4 hour delivery window, I sat waiting all day and they never showed up. I called when it was half an hour past the window, and was told that they were an hour away. Another hour goes by, and I miss a phone call where the driver said he was still another 30 minutes away and to call him if I needed anything. 30 minutes go by and I miss a call from an unknown number. I try calling back and get a message saying they are closed. I try calling the driver to see if it was him, but he didn’t answer. I tried the missed call number again and someone answered and informed me that they won’t deliver to houses on dirt roads. She also was rude and tried to make it sound like they’d tried calling me several times, when in fact the driver had called me earlier and had no need for me to call back and when I missed the unknown number I immediately called it back. Like how many numbers do you guys even have good grief. You have NO BUSINESS accepting orders for anything in Oklahoma if you aren’t going to deliver to dirt roads. I just had a 1300 square foot house delivered out here without issues, I had a washer and dryer delivered and installed yesterday with no issues, but you guys can’t deliver a couch down a dirt road because you’ll “slide off the road”?! How is it my fault you can’t hire competent drivers? I wasted an entire day waiting on my delivery only to have to cancel my order completely because this worthless company wouldn’t deliver it.

My delivery has been rescheduled (without notifying me) twice, after my package SAT at their location for 8 DAYS!!! Maybe I’ll get it, maybe I won’t. After calling, their receptionist had zero answers and eventually told me to just contact Amazon. Would NEVER use again. Stay away! I hope the owner/manager sees this. Fire your receptionist, and then yourself!