Americian Airlines (ATL)
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Hartsfield-Jackson Atlanta International Airport, 10 Concourse T, Atlanta, GA 30337, United States
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Reviews
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Access to admirals for military requires you be in uniform (so AA looks good to the public im assuming) even though we're not allowed to wear uniforms while traveling, I had a 1st class ticket and been an AA member for ever
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Melissa and Kendra at the gate were extremely rude during boarding. Kendra assaulted me slapping my hand down. We were forced to check items for our kids with 2 minutes notice. We told them our kids items for a medical condition were in the bag but they didn’t care. Of course we had an issue on a long overnight international flight and were unable to access our bags. The staff on that flight were very apologetic. I realize most people are flying Delta out of Atlanta but if you are thinking of trying AA, don’t bother.
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Flight gets delayed for 2 hours. No apologize or explanation at all. Take it or leave it.
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Great customer service
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American Airlines did not honor the fact that I had already paid GOL for an extra piece of luggage and charged me an absurd amount of USD 140. The attendant and the supervisor made no effort to verify the situation with GOL and ignored my receipt which stated 2 bags checked purchased with the original ticket. Instead, they came up with a story that you cannot pre purchase the additional bag, which is entirely nonsensical. Once again, American Airlines proves that it does not care about customer service. It set up a horrible partnership with GOL and doesn’t even allow the passengers to prior select seating on the American flights. Last but not least, they did not supply me with my boarding pass for my connecting flight. I had vowed in the past to never fly again with American and, today, I am renewing my pledge. American Airlines, you suck!