Wonderful building, talented architect, skilled developer, and most of all, an outstanding company and brand. I recommend asking for a tour. This is by far one of the greatest buildings I’ve ever seen in my entire life.

Their 4 hour delay in Chicago caused me to miss my connection in London. Despite speaking to them more than 3 times in the course of 24 hours it took until this morning to even do anything about it. Their solution instead of finding any one of the direct flights for me with an upgrade. Give me a new layover and much later departure: 1:45 to Doha. I don’t live in Doha. I’m a dod contractor in Bahrain. That is my home. I never complain, never try to squeeze anyone for upgrades or money or anything, and never write reviews or spread bad experiences, but this cannot and will not be ignored. Purely putrid treatment by American Airlines without any empathy whatsoever. Apologies don’t give me time back. They didn’t give me a bed to sleep in last night, or food, or even water. Unreal. My real name is Jacob Lambert. I strongly encourage everyone to stop using this airline. Embarrassing

Don’t fly American Airlines. They do not care about you and will leave you stranded at the airport for days with no answers. Original flight on 8/30/25 at 4:10pm got delayed 10 times, then eventually canceled. Waited at the airport for 6+ hours (because they kept delaying us) leading up to the cancelation. The agent informed us this was due to AA operational issues, we were left stranded with no options. The agent finally got our family rescheduled to the next day 8/31/25 at 10:30am. We had to book a hotel stay overnight and was inconvenienced as you can imagine traveling with young children. On 8/31/25 at about 1:30am, I received an alert, the 10:30am ‘RESCHEDULED’ flight is now canceled too. I called/chatted with AA for 2 hrs and was told there’s nothing available, nothing they can help with, and the next flight out would be 2 days later on 9/2/2025. This is unacceptable and UNETHICAL. Also, come to find out, the 8/31/25 flight at 10:30am still departed and made it to the destination (because I was tracking it)! American Airlines bumped our flight and canceled us, but allowed other people to board that same flight! You cannot tell paying customers that they are stuck at an airport for days and offer no solution. We were left to figure things out. I ended up purchasing airfares with Southwest Airlines to depart on 8/31/25 so we can get home, better than what AA offered me which was the flight two days later. Reached out to customer relations asking for reimbursement for my hotel stay. They declined of course, but my family on the same flight was eligible for their hotel reimbursement. How is this possible? At this point, I am truly concerned about the inequality of the email and the discrimination against me. After going back and forth with them, I still have not heard back. Lost money and time!!!!!!!!!!!!! Me and 10 members of my family and other people I know, WILL NEVER fly American Airlines ever again.

Worst airline of all airlines. Earlier this year they were offering to change your flight in exchange for credit. I was told I’d get a $200 credit. I went to the desk and they said they would email it to me. I never got it. I had to go back and fourth with American way too many times about it and the best they could do is $100. Whatever, at least I got something but I didn’t feel like arguing anymore. Recently, my father died unexpectedly and I had to change a flight for Thanksgiving coming up. I had told them there was an unexpected death (which was literally my dad) which is why I had to change it. They made me cancel the flight, took $100 I had already paid, and left me with a $38 credit. What a joke. You would think that something as tragic as this they would’ve just moved it. Horrible company with no morals and doesn’t care for American families at all. I’ve had enough of them. Stop scamming people that are just trying to get to their destination peacefully.

Yall need to focus on keeping your flight schedules. We were delayed 8 hours for ‘crew’. I was stuck at the airport for almost 10 hours with over seven hours of it being flight delay. Your gate agents refused to offer any sort of help, compensation or even a meal. I witnessed your agents, being rude to many customers looking for answers and Assistance. I have sent 2 emails to customer service and they sent a canned reply that that will share with their leadership. Still no mention of reimbursing me for my meal or for the seven hour delay. I need assistance asap.

I’ve flown American for years and I’ve usually had great experiences. When you take out the factors they can’t control like weather I feel American performs well. On a recent trip from PHL to DFW on Nov 25th I was fortunate enough to be on a 787. The lay flat didn’t quite want to lay all the way flat but that was the only issue. The staff were very friendly and the breakfast was amazing. The second flight from DFW to ANC I was in coach. The seats I felt were comfortable and the Inflight entertainment was good. Internet remained stable. We had an absolutely turbulent flight for the first 2.5 hours. The pilots were true professionals and did all they could to get us out of it. Just bad luck with weather. The flight attendants deserve a raise. They were amazing and even though they couldn’t get up for the first hour or so due to turbulence they worked their fasted to get us water before they had to sit back down. They did a great job checking on us and tried to make the best of the trip. I’ll be returning to American soon.

This is the response that we received from American Airlines. They damaged a $6,000 adult stroller that my disabled daughter uses on a regular basis. The handle was damaged and is no longer safe to use. Because we did not contact them within 24 hours after receiving our damaged stroller, they have denied our claim! --------------------------- Dear Carole, Thank you for contacting American Airlines and for your loyalty as an AAdvantage® member. This letter is to acknowledge receipt of your recent correspondence. We appreciate the opportunity to respond to you. "On behalf of American Airlines, please accept our sincere apology for the damage to your daughter's stroller during your recent travel with us to Columbus. We're sorry that we delivered anything less than a wonderful experience while traveling with American. We can assure you this experience is not typical of our usual performance. According to our records, you traveled from Orlando to Columbus on November 2, 2025. You notified us of your damaged stroller on November 4, 2025. While we are sorry for any inconvenience, because we didn't receive notification within the required timeframe of 24 hours, we're unable to honor your claim. You may want to check with your insurance provider or credit card company for any applicable travel coverage. Carole, we understand this was not the outcome you were hoping for, and despite that, we hope to see you onboard another American Airlines flight soon. Sincerely, Gladis Essien, Central Baggage Specialist Case Owner ID: 24058 Case: AA-25FREEMAN-L66V09 My wife has responded, we are more than completely disappointed! --------------------------- Wow, seriously? This is an utter disgrace and I will be taking this matter further. This is NOT acceptable and not what I consider good customer service. I will make sure that I let every one of my special needs families know that if you travel American Airlines and they damage your property they won't fix it unless you contact them within 24 hours....! My daughter needs this stroller because of her disability and your unwillingness to address this because I wasn't prompt enough to get in touch with you is a disgrace. Have you ever had to travel with someone with a disability? I probably think not. We didn't get home until gone midnight the night of arrival and I wasn't in a position to contact you immediately as I was taking care of my daughter. When I contacted you was the first time I had a chance to sit down and write the email. I wasn't sitting around twidling my thumbs doing nothing. If this is the type of service you give to people with disabilities then we will not be travelling with AA again. Carole Freeman

Involuntarily unseated from my purchased, guaranteed first class seat. Literally lied to by AA agents several times (telling me that although they couldn't tell me my new seat, the agent at the gate would be able to). There were 10 of us in the same boat on this one flight alone from DFW to MLI. Line for customer service at the DFW airport on 11/10/25 was 3 hours long - only 3 agents working. Felt like I was in the twilight zone. I checked online and there are not many airlines that implement this policy of involuntary bumping of passengers with tickets. American, Spirit, Frontier, Southwest. But, American is the biggest transgresor. I only flew with them because they are a partner airline to Alaska. I will have to think long and hard before choosing them again.

Title: American Airlines Has Become the Worst Major Carrier I’ve flown American Airlines for years, and at this point I honestly don’t know how they’re still considered a major airline. Their planes feel old and dated, the technology is behind every other carrier, and delays are almost expected at this point. The crews I’ve encountered have ranged from disinterested to downright rude, and the overall experience has gone downhill fast. What finally pushed me to speak up was how they handled a canceled flight for my family. They canceled the flight, offered ridiculous rebooking options that were days later, and left us completely stranded. We had to pay out of pocket for another airline just to get home, and American Airlines showed zero interest in helping or doing the right thing. The way they treat customers — especially during cancellations or disruptions — is unacceptable. At this point, I recommend choosing any other airline if you have even the slightest choice. American Airlines has shown me time and time again that customer care is not a priority, reliability is questionable, and the experience is consistently disappointing.