A female in distress that need one document vented yesterday. Front desk female looked at me like rubbish in her shoe, checking her gum, unhelpful, rude. The 2 men useless and didn’t say anything. Intimidating, unhelpful! Get friendlier stay that will smile and actually help people as these are a joke

So I spend a little bit more and I opted for the business first on a Triple 7 300er non-stop from Miami to LAX. Worth every single penny. Again American Airlines totally rocked it out of the park. Made me so comfortable feeling special and appreciate it. Thank you to the wonderful employees of American Airlines. Mark

Flew from LAX to CHI and BOTH planes had DISGUSTING bathrooms like worse than a porta potty at a musical festival. Tried multiple bathrooms on both planes and they were all FOUL — toilet paper and pee ALL OVER THE PLACE. I typically would not leave a review like this but it was very unsanitary. Do better, American Airlines!

Polite and helpful staff but they need more knowledge of their systems. I was picking my dog up, they said the dog never made the flight and someone else had to investigate and make calls to figure out that my dog was at pps instead next to baggage claim in the terminal.

While checking in our dog in at Richmond International, we were turned away 3 times with contradicting information. The woman that was working the desk was nothing more than impertinent each time. It felt as if she received enjoyment from turning us away. After 3 flights rescheduled, driving across town for more paperwork (which could have been given the first time I was there) and escalating to the supervisor, finally on try 4 I was able to get my dog checked in. The woman that works the desk is nothing more than incompetent and for a lack of better words rude and Schadenfreude. I am a Director of a facility that provides customer service to my community and I would never have such a person be the face of my department. She definitely needs some training and direction on how customer issues should be handled. I will say her supervisor was the most calm empathetic, caring person I encountered during my process. I truly appreciate his heart and kindness.

They will not let folks use their restrooms.

A female in distress that need one document printed yesterday. Front desk female looked at me like rubbish in her shoe, checking her gum, unhelpful, rude. The 2 men useless and didn’t say anything. Intimidating, unhelpful! Get friendlier stay that will smile and actually help people as these are a joke

A female in distress that need one document printed yesterday. Front desk female looked at me like rubbish in her shoe, checking her gum, unhelpful, rude. The 2 men useless and didn’t say anything. Intimidating, unhelpful! Get friendlier stay that will smile and actually help people as these are a joke

A female in distress that need one document printed yesterday. Front desk female looked at me like rubbish in her shoe, checking her gum, unhelpful, rude. The 2 men useless and didn’t say anything. Intimidating, unhelpful! Get friendlier stay that will smile and actually help people as these are a joke

A female in distress that need one document printed yesterday. Front desk female looked at me like rubbish in her shoe, checking her gum, unhelpful, rude. The 2 men useless and didn’t say anything. Intimidating, unhelpful! Get friendlier stay that will smile and actually help people as these are a joke

A female in distress that need one document printed yesterday. Front desk female looked at me like rubbish in her shoe, checking her gum, unhelpful, rude. The 2 men useless and didn’t say anything. Intimidating, unhelpful! Get friendlier stay that will smile and actually help people as these are a joke