I believe this is to rate the outdoor baggage check? It was fine. The workers are helpful. I do think the airline needs to work on getting signage update, especially for the cargo port, which is what I was trying to locate. The baggage worker tried his best and even asked lady inside. She said go to Southeast Airlines on Cargo Rd to get a dog checked in. Well, that was sort of correct, but it is not actually called Cargo Road on GPS. I submitted for an update. AA needs to light up their signs out there. It was dark and foggy. I could not see well enough to find the place even after they gave me verbal instructions.

I’d like to share a recent experience I had with American Airlines, hoping it can bring awareness to how customer needs are being handled. While trying to resolve an issue with my flight, I spoke to two different employees, and unfortunately, I felt they were dismissive and lacked empathy. It left me with the impression that my concerns weren’t being heard or taken seriously, which was frustrating and disappointing — especially when all I wanted was support with a legitimate problem. One of the employees I spoke to was a man named Troy, who was working at the Jacksonville airport around 3 PM helping board passengers. My interaction with him, in particular, felt very one-sided — I didn’t feel respected or treated with basic courtesy. I fully understand that airline staff have demanding jobs, but as a customer, I value being treated with kindness and understanding, especially in moments of stress. I’m sharing this because I believe these situations can be improved with a little more attention to how people are approached and supported.

Once again, another AAwesome set of flights, in and out of JAX on AAmerican AAirlines!! My flight in was great, smooth and on time via a regional jet. The flight out was on a larger, 319 and once again was on time and great. The crew was friendly and helpful as was the gate staff. All airlines have their issues, if you travel often, like I do, you need to just find one and settle down and the one I chose many years ago, AA gets it right so much of the time!

It took longer for me to get my bag than my actual flight from Charlotte to Jax. Ultimately I was charged $30 cancellation fee by Uber on my pre booked ride because it took me than 45 mins to deplane, get my bag and meet the driver.

Being disabled I was a little surprised but to be totally honest From start to finish, baggage to boarding as well as flight to unboarding American Airlines went above and beyond (no pun intended)great customer service to help me and my husband.