American Airlines
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11 Schoephoester Rd, Windsor Locks, CT 06096, United States
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Reviews
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To much of a nightmare to tell the story ! Seriously have PTSD due to the lying crew members that will say anything to get you on the plane and keep the line moving . Just trust me !!! They are absolutely the worst airline I have ever flown. The one star is only given in order to be able to leave this review & pwarn the public before they fly American ! Anyone that knows what Iām talking about and would like to start a horror story hour lol
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Made my mother in law wait 6 hours in the airport. Lost her bag. They told her that they would mail her luggage and the medicine she needs in her luggage is not their problem.
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This is a good airline to fly out of Bradley International Airport. Their flights usually don't get delayed too long, and they offer direct flights to many locations.
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Poor customer service. In addition to them not having many non-stop flights, their layovers are typically tight, requiring passengers to rush to their gate. On this recent flight from Bradley, I need assistance with my carry-on bag. The flight attendant informed me that there was nothing she could do. She watched as I struggled with my bag, which fell on me at one point as I was putting it up in the overhead bin. It's extremely disappointing to now have to change my airline preferences after accumulating flyer miles. However, poor service is unacceptable.
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Flew out of BDL on AA and it was great! The gate agent was friendly and efficient. The crew on board was great and informative, as well as helpful. The fight left a little early and arrived 30 minutes early. Definitely would fly AA again!