American Airlines
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Parking Garage B, Boston, MA 02128, United States
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Reviews
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Wow !!! I couldn't have imagined it could be so bad. They dropped the ball with an over 20 hour delay. They lied to me about getting private transportation to a good hotel. I was packed into a sweaty van with 20 other unhappy people and no one would tell us where we were going. About 90 minutes later I arrived at a hotel where I couldn't get anything to eat because of the spices and black pepper and couldn't even get a cup of coffee. This place would still be a sin if n they were paying me. So far American airlines has refused to offer any compensation for ruining a vacation on some seniors. Good luck be ware !!
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If I could rate them with a negative number I would. If I treated my customers how I was treated I would be fired on the spot. It is disgusting how they treat their clients. I will be pulling all my business from them and encouraging everyone I know to do the same.
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Flights delayed and or cancelled with no one to help at counters...neither at Boston Logan airport nor in Miami! I just the terrible critiques that are running all around the news today concerning American Airlines are well-founded... So much for America first!
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I habe a nut allergy and they were very nice about making a announcement for the flight and allowing me to pre board
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AA BOS was very accommodating today. The ticket counter agent quickly updated me to an earlier flight. Although the TSA guy was yelling about those real ID's, the line moved fast. I had my small cross over bag, so the gate agent had me pull over to stick it in my purse because that would have been 3 carry owns. I got an exit row seat and window seat. So I had my shade open the whole time looking out the window between nods.