Flew into Charlotte from JFK, from Delhi. Somewhere along the way, I got a spider? Bite. At first it didn't look so bad, so I pulled a bandaid from my purse and put it over it. Well,by the time I get to my gate for the next flight; it had swelled, exploded and was leaking. Went to the washroom and cleaned up and then pulled the wet-wipes from my purse and used those with my hair scrunchie to wrap around the bite. Asked at all of the gates, if they had any bandaid, gauze or anything I could use. The staff were very dismissive, nasty, rude and "put out" that I would even ask. One young woman sneered and rolled her eyes and told me to "go buy something". I pointed out that the shop that she told me to go to was CLOSED, and my flight was about to board, was there anywhere else that I would have enough time to walk to and back? She turned and walked away without any answer. One older woman (3rd person who I had asked) did hand me some tissue, and her attitude was also as if I had asked for some major favor. Of course, the tissue just stuck to the wound. Lastly,as I had volunteered to give my seat for another flight and credit, I was called to the gate and I said "ok, yes, I will do that, but is there anywhere that I can get some sort of bandage?" And then she said "Oh, so you are NOT going to still volunteer?", very unhappily. I said, no, that's fine, but either way, I need to take care of this issue. She also then left and then some other guy did the volunteer flight credits, so at least then I had time to go and spend in the washroom to take care of this leaky bug bite. It is really ridiculous that A) there is no 1st aid kit, gauze or even simple bandages available in the event that someone suddenly unexpectedly needs one when getting ready to board their flight. B) that everyone asked was SO nasty, as if I personally ruined their lives. Not a single person who was asked could even be like "Oh, sorry, no". No, it was complete anger at being asked. Photo of the CLOSED shop that I was told to "go buy" one myself.

I had an exceptional experience with American Airlines at Gate 41 in Charlotte, NC airport, earning them a glowing 5-star review! The staff were outstanding, displaying genuine care and professionalism. A standout moment was witnessing pilot Ryan Higgins go above and beyond to assist a lost passenger who was struggling without the airline’s phone app. Ryan paused his duties to personally guide her to her gate, showing remarkable kindness and patience. His warm, personable approach made a lasting impression, turning a stressful situation into a positive one. The entire team at Gate 41 in Charlotte was equally impressive, ensuring smooth operations and creating a welcoming atmosphere. Their attentiveness and efficiency made boarding seamless, and the customer service was top-notch. The terminal was clean, well-organized, and the staff’s dedication to passenger comfort was evident. This level of service reflects American Airlines’ commitment to excellence at Charlotte, NC airport. Ryan’s actions, in particular, embody the kind of care that sets them apart. I felt valued as a traveler, and it’s clear the team takes pride in their work. I’ll gladly fly with American Airlines again and recommend them to everyone. Thank you, Gate 41 crew and Ryan Higgins, for making this travel experience unforgettable!

It would be nice if the bought and paid for Congress would do something about the way that the airlines treat people. Delays, cancelations, and bumped off flights. I had a flight reserved, they bumped me from the flight, the second leg of my trip. Then sent me to another airport only to have my third flight delayed twice and then cancelled. Luckily, I jumped on the app and didn't end up in standby like 15 other passengers. AA just throws up their arms and says weather. I didn't see any weather problems yet my flights were all affected. Poor service and this is the BS that we have to deal with because our airlines have bribed Congress to look the other way while they consolidate into monopolies with hubs and grow larger pushing out competition. Then they fail because their executives know they can gamble and there is no downside because the government will make us fund their incompetence. Notice the massive lines at the customer service desk. Not shown, but the lines at the gates were the same. I spent more than an hour in lines and another 30 minutes on the app trying to get to my destination. I won't travel AA again. This after 14 hours in the airport or plane for a flight that should have taken four hours because there were zero weather issues at the airports I flew. Oh and see the $450 offer to give up my seat. That was on the canceled flight they said wasn't full. Then offered me $150 and no rental car to give up my seat for one of the 15. Well, I can drive to the conference but I can't sleep in the airport. This airport stinks for food in the E terminal.

I was originally scheduled to leave from Charlotte to Indy at 3:13 pm. First a light broke on the plane. Then they broke something else while trying to fix the plane and had to fix that. We attempted to board around 530, started the engines and had an engine issue. We de boarded the plane. Sat around the gate another 2 hours waiting for an engine fix. Now we were sent to another gate to a new plane. It’s now 9:20 pm. Over 6 hours late! American Airlines has done 0 for us passengers except give us a run around all night. I’m a credit card holder and member of American. This is beyond frustrating. At the very least they could have bought us dinner or gave us a credit. You cannot run a business this way. You deserve 0 stars. Today your customer service is terrible. I regret booking this travel with you. This is entirely factual

Very disappointed in the terrible service provided by the person scanning tickets just before boarding, and their two colleagues. Group eight had finished so group nine started to line waiting to be called (no one else seemed to be coming up). She got upset and started to speak rudely to people, as if we were kids. Clarify instructions and correct as needed, sure, but no need to treat adults as kids. Speak to people as a valued customer. Additionally the two other staff started to speak negatively, out loud, about the whole group 9 and how we “don’t know how to listen”. Extremely unprofessional. Reminds me why I try my best to not fly AA. You can do better!!! AA1626 Oct 29 - CLT

We were on tarmac and next airplane left couple min early. The prior flight was delayed by weather, and best they could do was 850am next day standby. It most likely would be 10pm no hotel vouchers. We'll see if we fly again with them but man that sucks, also another airline I was on before waited 5 to 10 min forget because next flight landed was hopeful .....

I flew from CLT to LHR with AA, and the experience was really disappointing. The good thing is the flight is on time—turns out that is the only good thing. However, AA uses a really old Boeing 777-300ER with a 2010s interior design. In particular, the IFE system was horrible. You need to tap the screen instead of touch for response, and the delay was really long, usually needing a second to respond to your action. It’s nearly impossible to take actual entertainment on this old device. It becomes slower when you open the app such as a map, and AA thinks it’s okay for not upgrading it. Compared with other oneworld alliance airlines such as Cathay Pacific, AA’s seat in the 777 was truly small and felt like a prison. The cabin crew were efficient but noticeably cold and distant, from boarding to landing there was very little warmth or sense that passengers mattered beyond being processed. Overall, the message this product sends is that AA prioritises squeezing as many people as possible into an old aircraft over providing a humane long-haul experience. If you have a choice of carrier on this route, I would strongly recommend choosing another oneworld airline instead.