I’m very disappointed with the level of service at this station. The staff was unhelpful and showed no interest in assisting passengers. I normally use the priority line due to my airline status, but it was completely disregarded—staff simply didn’t care. The manager at this station needs to pay closer attention to these issues. Priority services should be respected, and staff should be better trained in customer service.

It appears that American Airlines is losing my business. A couple weeks back, I was traveling for work and we were diverted due to weather (understandable). I then sat on the runway in Austin for over 5 hours while we waited for fuel and missed not 1, not 2, but THREE connecting flights to my final destination in St Louis. After an almost 10 hour day, no luggage due to delays & no other flights avaliable that day, I was forced to purchase a ticket for the next day to fly out and stay in a hotel for the night. I missed an entire day of work & a whole lot of hassle later.... now, American Airlines is refusing to reimburse me my replacement flight saying it's not their fault. Despite requesting a supervisor or manager assistance, I was denied and they've decided that a flight credit for the unused portion of my original flight (the one I missed due to sitting in Austin for 5 hours) is acceptable... I paid almost 3x the difference to fly out the next day to meet my work obligations. Considering how much I'm traveling for work these days, I think I need to look into another airline if this is the customer service American thinks is appropriate.

Comfortable ride to and from Tucson, AZ. The only reason I gave 4 stars is that I think deplaning could be made better if those of us who check our bags are permitted to deplane first. People with a usually over stuffed, heavy "carry-on", who have to pull and tug their heavy suitcase down from the overhead compartment really slow down the deplaning process. Waiting a short time at your end destination to get your suitcase is way easier than trying to reschedule a missed connection due to a slow deplaning process and then having to get clear across the airport to make your connection.

Look, I have to give American Airlines... they are consistent... The service is as ✨abysmal✨ as the last time I flew with them a decade ago. Nothing like being condescended to, belittled, and casually gaslighted, all in the dulcet tones of "great customer service", first thing. Inshallah it will be another 10 years before a trip takes me on American Airlines.

I’m a Doctor here in Tucson and I literally have been working 10 months straight. My friend convinced me to take a vacation. On our way to the airport we got in an accident. When I arrived to AA front desk all shaking and rattled with now an additional issue to deal with here. I asked for the manager. The manager Kristi, didn’t know I was a Doctor, didn’t know I was just in an accident but she still listen to my concern and treated me like a valued customer. American Airlines you guys picked the right one when you hired Kristi for the job. Kristi, thank you for being you and helping me catch my flight to LAX so I could connect with my International flight for vacation. I really can’t think you enough for your empathy and professionalism.

I used AA years ago and thought is was one of the worst experiences I've had with a major carrier. Tried again as they mainly use Airbus and the flight times were great (not at stupid hours). They have definitely improved! Pleasant staff, good service. Why is passenger loading such a mess though (all airlines)? It's like they want there to be long queues and slow boarding... I think I've figured out why but I'll keep that to myself, for now!