I have had bad experiences with airlines but this one takes the cake. I bought 3 return tickets , 2 adult and 1 child, then called the airline as per their own instructions, to add my infant son to the itinerary. They told me they were charging my card an additional ~$200 for the taxes for him to fly with us. Instead what they did was add another 3 duplicate adult tickets and charge me for it without my knowledge. When I saw the new receipt I called them only for the agent to confirm the tickets were dupes but then told I couldn’t do anything about it as I had to have the whole itinerary canceled, with no guarantee I’d be able to book it again. I was asked to contact their customer service which I did, only to wait for months for a standard reply that had nothing to do with the issue. In the meantime, we had to take the flight and of course AA had to go and use the dupe tickets which were more expensive as they treated my 3.5yr old as an adult. Now I have cancelled the return flight but I can see no credit in my account for the remaining portion of the flight as per the info in their website, and when trying to get a refund for the dupes , I can only reference the original tickets which were cheaper. So not only have they held onto my money for months without my consent, they will not even refund the full amount of their mistake. Just a horrible airline with probably the worst support I’ve ever encountered. Honestly I have no words for what they have gone and how they get away with such practices. Is there a place I can report them that will actually do something about this?

More expensive to get a new flight than changing the date with them. Inefficient.

Unfortunately, AA abandoned Oakland. No flights to or from OAK anymore. Their twice daily roundtrip to the Phoenix hub made it possible to go anywhere in the AA system. No longer. Time to cut the card.

I bought a ticket with a choice of sets, but I was deprived of this right, I was caught between two men throughout the voyage, it was like being kidnapped, which made me very uncomfortable.

Don't trust this airline, especially with the SFO incompetent staff