I attempted to cancel a car rental booked through Allegiant as part of one of their Las Vegas packages more than 24 hours before my trip, as required by their terms. However, the customer service agent advised me to wait until after the reservation, stating it would be easier to process the refund once it showed the rental wasn’t used. I followed that advice in good faith, but was later denied a refund for not canceling within the stated window. Despite reaching out multiple times and being told the call would be reviewed, no meaningful resolution has been offered. This experience reflects poor internal communication and misleading customer service that ultimately cost me both time and money.

The service has gone downhill in the past 2 years. What used to be a pleasant budget airline has become terribly rude gate agents, customer service and constant late departure and arrivals. Its not worth saving the $10 over southwest.

I had a disappointing experience checking in with Allegiant Airlines at the Indianapolis airport around 9 AM today. When I first approached the counter, I was helped by a kind and courteous woman who explained that I hadn’t selected a carry-on bag. She patiently outlined my options—either checking the bag or bringing it on board—and advised that purchasing baggage through the app would help avoid additional charges. She was helpful and professional. However, while I was at the counter, I overheard a male representative loudly and rudely reprimanding another customer over what seemed to be a minor misunderstanding. His tone was extremely confrontational, creating an uncomfortable atmosphere for everyone nearby. Later, when I had to return to the counter and the helpful woman was busy, I was assisted by the same rude male employee. I asked a straightforward question about whether my checked bag would arrive at my final destination or if I needed to pick it up elsewhere. He responded sarcastically saying, “Why would it arrive at your final destination?”—a dismissive and unprofessional way to address a genuine customer inquiry when most airline’s checked bags Actually arrive at the final destination. That was such an uneducated response on his part, and he clearly lacked understanding. I did not respond with frustration at his response in-real time, but i am addressing this here. While I understand that Allegiant operates differently from larger international carriers—particularly regarding connecting flights and baggage handling—for the most part, this review isn’t about the airline’s policies. It’s mostly about the behavior of this specific employee, how. His attitude, tone, awareness, and conduct were unprofessional and reflect poorly on the Allegiant brand. The policies are already frustrating, and this is the second and last time flying with this company

Miserable experience. First and last time flighing with them! Seats are hard plastic with a thin layer of material over them. I had back spasms the entire time. No leg room, seats are smaller. Checked bags can't weigh over 40 pounds, most airlines are 50 pounds. Over weight luggage is $5.00 per pound in addition to the luggage fees I had already paid. Make sure you print your boarding pass or they charge you $5.00 to print it. No snack or drink in flight unless you pay. You have to pay extra for a carry on that goes on top. By the time you are done you have spent more money and not had a comfortable flight.

Worst airline EVER!! Do yourself a favor and spend the extra money for a ride on Southwest. Plane was scheduled to take off at 12:18. It is now 5:11 and still not boarded. Flight delayed again until 6:45. We’ll see. All they have given as far as compensation..... an $8 food voucher. At the airport, where do you find food for $8?? Over it.