The check in staff (when you can find them) at AEX were super rude and totally useless. They refused to check bags (3 people flying…arrived at 4:00 and flight was at 4:50. This resulted in a missed connection flight which resulted in thousands of dollars lost due to new flights, missed hotel check in, and tour dates/times in London. Delta airlines should be ashamed to be associated with AEX. Will drive a few hours more and use an airport that is worth something from now on. I wouldn’t be surprised if all airlines eventually pull themselves from this area and this airport shuts down. It was literally DEAD when we got here. There were staff standing around doing absolutely nothing, the flight had not started boarding when we got here. Just had to sit and watch the flight leave.

It's not the biggest airport, but they get the job done. For me, its the fact that you can fly from Alexandria to almost anywhere now, and it will usually be the least expensive ticket you will find. Not to mention, not having to travel out of town to a larger airport just to pay more to fly from there. It is very convenient!

Absolutely AWFUL. Only giving one star because zero stars is not available. As mentioned in other reviews, the ticket counter is not staffed around the clock. This makes it so you are unable to check any bags before your flight. Especially in the mornings. AEX is a small airport & it would’ve been smooth traveling if the airport had adequate employees. Instead of seeing the need for better customer service, the airport will just refer you to “airline policies” so they can find a loop hole to excuse their poor service. We brought the bag we intended to check with us through security & asked the gate attendant to help us check our bag as there was no one at the front counter. This is not an unusual request that customers make. We were told that we would’ve had to check it at the front and the bag was not allowed on the flight. Instead of offering any help, the staff told us “we could just leave the bag behind.” We missed our flight & connection flight…. had to reschedule our entire day. Extremely disappointing.

Airport severely understaffed. Delta airline supervisor rude and dismissive. customer service terrible. I arrived in plenty of time to check baggage yet was denied bag check in as counter shut down early because of understaffing. Caused missed flight, major delays, and missed crucial business meetings.

I wish I could give this place 0 stars, absolutely no customer service what so ever. I got to the ticket counter 2 hours before my flight just like recommended and have been waiting for over 45 minutes, it's 7:30 in the morning and no one is working the ticket counter. How are people supposed to check into flights if no one is working the counter. Update: Eventually and employee came up to the counter yawning and stretching and mumbled something about 8:30 then just turned and walked back in the back office