Loved this flight! People were great, service amazing, & overall just great experience!

Flying from Tampa to Seattle: Your employee Kaylee did not call for active duty military boarding. When I asked her why, she unapologetically said “because we’re really busy and forgot”. I also received a seat change notification during the boarding process that my seat was changed to 9 rows back. While waiting to board, another employee came up and said she needs to check my other bag in because there’s no space. I said no thank you, I’ll consolidate my bags. She then said “ok you better do that”. She should have asked if I could consolidate first. Your staff is rude and I feel unappreciated as a military member. Will never fly with Alaska again.

The check-in process was fast and easy. The airline hostess was helpful and informative when I requested wheelchair assistance for my grandmother. However, the wheelchair assistant person bluntly asked me for tip for the service. I told him my grandma would tip him when he got her to the gate which she did, and he just counted the cash in front of her. My grandmother being a tourist to the United States called me immediately questioning the situation, are the employees underpaid? I'm shocked this has never happened to me before.

Flight attendant excessively rude and condescending on the flight from Tampa to Seattle. Scolded several passengers for different minor issues. Ticketing personnel at Seattle Tacoma airport was unreasonable and forced my whole family with young kids to cancel and rebook for next day when my husband asked about the delay and cracked a joke about the situation. He apologized, not once was there any cussing/yelling or any behavior to justify the over reaction. She threatened to retaliate and put him on every airline’s blacklist if we tried to plead our case.

Missed a connecting flight last night because none was behind the ticket counter. The next available flight wasn't till 24 hrs later, they never even offered to get me room accommodations. Now I'm here at the airport again, it's 1:15pm on a Friday and again, noone behind the counter. Good thing I'm here 5 hr early. Maybe I'll get through to corporate before my flight leaves. The employees are very friendly and knowledgeable and efficient, but it seems the company as a whole isn't big on customer service.