Don't be deceived by this company rating from their website. You can only rate them by opening an account from membership, and you need to place your credit card info. They have less than 10 member Stay away from this company. I'm not a person to complain, but my situation was getting worse with each minute, and day that passed by. My driver, Joshua Seese, was first a few minutes late from the original pickup time. Fine, things happen, but let's keep the lines of communication open. So we have an understanding. When I arrived at my pickup location in Phoenix AR. at (10:55 am) and saw other drivers taking care of the customer. I waited and saw no extra vehicle available. I then called the drivers cell. (11:03) No answer, I then texted for information about ETA. (11:05) I didn't get a reply back. He called back 8 minutes after my call (11:11) to mention he would be there shortly. Again, he arrived after my schedule 11:15 pickup. After all the other drivers left, I was the only customer waiting for my pickup. Phoenix weather was 112° He arrived in his vehicle, Nav3 Black Lincoln SUV. My first impression was that vehicles could honestly use a car wash. I made that statement because I saw the other vehicle before my vehicle arrived, nice and clean looking. Every other driver had on a nice suit or casual wear. Mr. Seese clothing attire to me was, "What the heck?" Basketball shorts, a black tee-shirt, flip flops with black old socks and dark sun glasses. I thought I was on a candid camera show or something. Nope, this is my driver. If you don't believe me, ask the lady who became my shared drive. Like I wrote before, my trip got worse by the minute. After seeing Mr, Seese and I was inside the vehicle, he mentioned if I was emailed because he had another pickup that was given to him about half an hour ago. What? At no time was I advised of a shared drive from your company via email or call. I was up since 4 am here it is 2 pm in NY time, and I had a 5 hour flight, I wanted to rest alone on my 2 hour drive to Sedona. There goes that idea. Mr. Seese was also late for his other pickup as well. The other guest kept calling him for ETA also. Guess what? He picked up her call while driving. That another no no because he should have a Bluetooth device. Also, he took her call but not mine when I reached out to him. On another note, his car would shake at high speeds. That's an indication that the car needs to be serviced, may need new tires, or the car may need a wheel alignment. This is endangering your customers if you're not inspecting your driver vehicle on a regular basis. My mistake was not recording or taking photos with my phone, but that won't ever happen again. This experience has made me more alert to any future situation to be ready to record with my phone. I have personally reached out to this company via email and phone call. In my email, I have attached a screenshot of my call log and text message to Mr. Seese to show my time calling and no reply back to my text. My question was, does your company feel that my situation was fair to me? I look forward to a reply back with instructions on how this can be addressed. I received a response back that it has been forwarded to the management team attention. After 2 more emails and no reply back. I decided to call them. In my phone call, I asked the girl who picked up the phone. How long does it take the management team to reply back to an email? She was rude and said she doesn't work for them, so she doesn't know. But she will make them aware of my phone call. This company has not replied back yet to my 3 emails and phone calls. This is another first-time experience on the worst customer service. To ignore a complaint or concerns. To have no regard for a bad rating or bad review? Catch me once, shame on you. Catch me twice, shame on me. Never again will I use this company. People, please read other situations and reviews. The only good experience about my drive to Sedona from Phoenix was that the conversation at time was good and the scenic landscape views.

I was a last minute booking (same day) from Phoenix Airport to Sedona Mago. Some places will raise the rates for same day, last minute bookings. I had checked the prices a few days prior and the rates remained unchanged for my trip. My trip was 2 hours of highway driving and 30 - 40 minutes of rough, dirt road...all in the dark. They sent one of their most experienced drivers for the job. My plane was an hour late and the driver kept in touch with me via text to let me know where to find her. Overall, it was a very smooth experience. I believe gratuity is included in the fee, but it is a nominal amount so I added in an additional gratuity when we reached our destination. Thanks for accommodating me on such short notice!

Horrible horrible!! I should have known from the onset that this Wood was not going to be good. The woman who took my order for a private car from the airport had children in the background screaming. Very unprofessional but I booked anyway. When we arrived at the airport, the driver told us that he didn’t know that we had large suitcases. He thought we only had carry ons. I was very specific when I ordered the car that we had two large suitcases in a carry-on. He was so rude to my husband and arrived in a grungy looking pair of shorts and T-shirt and a beat up old red Lincoln. This is not what you expect when you pay for a professional car service. The driver then said to us I don’t wanna take you guys and we were so relieved , grabbed our luggage and took an Uber home. Do not use this service! Terrible!

Raymond was a great driver, it was a great experience. He communicated well before pick up and gave me all the info I needed. Thank you! Note that my first trip with a different driver was not as smooth, there was no communication, I had to call to get an update 5 mins before my scheduled pick up time and my pick up was 20 mins past my scheduled time. The driver was fine so my complaint isn't with him, but with dispatch.

My Airport shuttle was perfect. Raymond, my driver had excellent communication. Contacting me before the pickup and when he was at the designated location. He was also very honest as he contacted me due to me leaving my debit card in his car. As instructed he cut up the card and discarded it and sent me a photo of the cut up card. Very thorough. Thanks Raymond!