1st time in location after moving from WI. Service woman was NOT HAPPY to provide basic service. No courtesies extended, no interaction beyond short answers to my simple inquiries. She did the very minimum to accomplish the service I came in for. NEVER attempted a “thank you”.

1st time in location after moving from WI. Service woman was NOT HAPPY to provide basic service. No courtesies extended, no interaction beyond short answers to my simple inquiries. She did the very minimum to accomplish the service I came in for. NEVER attempted a “thank you”.

1st time in location after moving from WI. Service woman was NOT HAPPY to provide basic service. No courtesies extended, no interaction beyond short answers to my simple inquiries. She did the very minimum to accomplish the service I came in for. NEVER attempted a “thank you”.

1st time in location after moving from WI. Service woman was NOT HAPPY to provide basic service. No courtesies extended, no interaction beyond short answers to my simple inquiries. She did the very minimum to accomplish the service I came in for. NEVER attempted a “thank you”.

1st time in location after moving from WI. Service woman was NOT HAPPY to provide basic service. No courtesies extended, no interaction beyond short answers to my simple inquiries. She did the very minimum to accomplish the service I came in for. NEVER attempted a “thank you”.

On June 19th,2025 I had a flat tire on my 2012 Toyota 4Runner. It was parked at my daughter's house in downtown Chattanooga. After contacting AAA, we waited over 2hours before getting another text telling us it would be another hour before anyone could be dispatched. At that point, my son in law and I just went ahead and changed the tire and I canceled the service call. I would have understood the delay If we had been in some remote location. But being in downtown Chattanooga? And having to wait over 2 hours? Not my idea of the service I would expect!

On June 19th,2025 I had a flat tire on my 2012 Toyota 4Runner. It was parked at my daughter's house in downtown Chattanooga. After contacting AAA, we waited over 2hours before getting another text telling us it would be another hour before anyone could be dispatched. At that point, my son in law and I just went ahead and changed the tire and I canceled the service call. I would have understood the delay If we had been in some remote location. But being in downtown Chattanooga? And having to wait over 2 hours? Not my idea of the service I would expect!

On June 19th,2025 I had a flat tire on my 2012 Toyota 4Runner. It was parked at my daughter's house in downtown Chattanooga. After contacting AAA, we waited over 2hours before getting another text telling us it would be another hour before anyone could be dispatched. At that point, my son in law and I just went ahead and changed the tire and I canceled the service call. I would have understood the delay If we had been in some remote location. But being in downtown Chattanooga? And having to wait over 2 hours? Not my idea of the service I would expect!

On June 19th,2025 I had a flat tire on my 2012 Toyota 4Runner. It was parked at my daughter's house in downtown Chattanooga. After contacting AAA, we waited over 2hours before getting another text telling us it would be another hour before anyone could be dispatched. At that point, my son in law and I just went ahead and changed the tire and I canceled the service call. I would have understood the delay If we had been in some remote location. But being in downtown Chattanooga? And having to wait over 2 hours? Not my idea of the service I would expect!

On June 19th,2025 I had a flat tire on my 2012 Toyota 4Runner. It was parked at my daughter's house in downtown Chattanooga. After contacting AAA, we waited over 2hours before getting another text telling us it would be another hour before anyone could be dispatched. At that point, my son in law and I just went ahead and changed the tire and I canceled the service call. I would have understood the delay If we had been in some remote location. But being in downtown Chattanooga? And having to wait over 2 hours? Not my idea of the service I would expect!

The personnel were nice, but we ended up booking our own trip. They could not get our trip the way we needed it. We ended up doing it at home.

The personnel were nice, but we ended up booking our own trip. They could not get our trip the way we needed it. We ended up doing it at home.

The personnel were nice, but we ended up booking our own trip. They could not get our trip the way we needed it. We ended up doing it at home.

The personnel were nice, but we ended up booking our own trip. They could not get our trip the way we needed it. We ended up doing it at home.

The personnel were nice, but we ended up booking our own trip. They could not get our trip the way we needed it. We ended up doing it at home.

Our daughter and her 3 year old and 8 month old broke down. My husband went to sit with the car while AAA got a tow truck because it was 9pm. My husband gave specific instructions for the tow truck driver to call when he got to the location because it was a high school parking lot so huge property with multiple parking lots. He waited from 9 pm until 11:30pm and no one ever showed up. He called AAA and they said the tow truck driver came and didn’t see a car only a bunch of school buses returning to the school so he left. Now did AAA not give the instructions to the driver to call once he got to the school so my husband could direct him to the location of the car or did the tow truck driver just not follow them…I don’t know the answer but I do know that we pay for premier membership to AAA and AAA never even contacted my husband to say there was an issue. If my husband had not called back to see why someone hadn’t showed up because it was beyond the arrival time he would’ve been setting there patiently waiting and no one would’ve ever showed up. He had already been waiting nearly 3 HOURS. When he called back to AAA and they told him what the driver said , they were going to reschedule a tow truck driver with an estimated time of 2 AM. Now some people may say this was the tow truck drivers fault but we don’t pay premier membership fees on 3 vehicles to a tow truck driver. We pay AAA and AAA never communicated to my husband that there was even a problem and that the tow driver had been canceled. That is not ok and keep in mind this would have been our daughter and her toddler and baby from 9pm until 2am stranded. The next morning because my husband finally gave up and went home, my husband called AAA to tell them what happened and he talked to multiple people all the while asking for a supervisor he came across someone named Ian (9:12 am) that was a supervisor who was absolutely the rudest most obnoxious CUSTOMER SERVICE person we’ve ever encountered. This experience was a complete nightmare.

Our daughter and her 3 year old and 8 month old broke down. My husband went to sit with the car while AAA got a tow truck because it was 9pm. My husband gave specific instructions for the tow truck driver to call when he got to the location because it was a high school parking lot so huge property with multiple parking lots. He waited from 9 pm until 11:30pm and no one ever showed up. He called AAA and they said the tow truck driver came and didn’t see a car only a bunch of school buses returning to the school so he left. Now did AAA not give the instructions to the driver to call once he got to the school so my husband could direct him to the location of the car or did the tow truck driver just not follow them…I don’t know the answer but I do know that we pay for premier membership to AAA and AAA never even contacted my husband to say there was an issue. If my husband had not called back to see why someone hadn’t showed up because it was beyond the arrival time he would’ve been setting there patiently waiting and no one would’ve ever showed up. He had already been waiting nearly 3 HOURS. When he called back to AAA and they told him what the driver said , they were going to reschedule a tow truck driver with an estimated time of 2 AM. Now some people may say this was the tow truck drivers fault but we don’t pay premier membership fees on 3 vehicles to a tow truck driver. We pay AAA and AAA never communicated to my husband that there was even a problem and that the tow driver had been canceled. That is not ok and keep in mind this would have been our daughter and her toddler and baby from 9pm until 2am stranded. The next morning because my husband finally gave up and went home, my husband called AAA to tell them what happened and he talked to multiple people all the while asking for a supervisor he came across someone named Ian (9:12 am) that was a supervisor who was absolutely the rudest most obnoxious CUSTOMER SERVICE person we’ve ever encountered. This experience was a complete nightmare.

Our daughter and her 3 year old and 8 month old broke down. My husband went to sit with the car while AAA got a tow truck because it was 9pm. My husband gave specific instructions for the tow truck driver to call when he got to the location because it was a high school parking lot so huge property with multiple parking lots. He waited from 9 pm until 11:30pm and no one ever showed up. He called AAA and they said the tow truck driver came and didn’t see a car only a bunch of school buses returning to the school so he left. Now did AAA not give the instructions to the driver to call once he got to the school so my husband could direct him to the location of the car or did the tow truck driver just not follow them…I don’t know the answer but I do know that we pay for premier membership to AAA and AAA never even contacted my husband to say there was an issue. If my husband had not called back to see why someone hadn’t showed up because it was beyond the arrival time he would’ve been setting there patiently waiting and no one would’ve ever showed up. He had already been waiting nearly 3 HOURS. When he called back to AAA and they told him what the driver said , they were going to reschedule a tow truck driver with an estimated time of 2 AM. Now some people may say this was the tow truck drivers fault but we don’t pay premier membership fees on 3 vehicles to a tow truck driver. We pay AAA and AAA never communicated to my husband that there was even a problem and that the tow driver had been canceled. That is not ok and keep in mind this would have been our daughter and her toddler and baby from 9pm until 2am stranded. The next morning because my husband finally gave up and went home, my husband called AAA to tell them what happened and he talked to multiple people all the while asking for a supervisor he came across someone named Ian (9:12 am) that was a supervisor who was absolutely the rudest most obnoxious CUSTOMER SERVICE person we’ve ever encountered. This experience was a complete nightmare.

Our daughter and her 3 year old and 8 month old broke down. My husband went to sit with the car while AAA got a tow truck because it was 9pm. My husband gave specific instructions for the tow truck driver to call when he got to the location because it was a high school parking lot so huge property with multiple parking lots. He waited from 9 pm until 11:30pm and no one ever showed up. He called AAA and they said the tow truck driver came and didn’t see a car only a bunch of school buses returning to the school so he left. Now did AAA not give the instructions to the driver to call once he got to the school so my husband could direct him to the location of the car or did the tow truck driver just not follow them…I don’t know the answer but I do know that we pay for premier membership to AAA and AAA never even contacted my husband to say there was an issue. If my husband had not called back to see why someone hadn’t showed up because it was beyond the arrival time he would’ve been setting there patiently waiting and no one would’ve ever showed up. He had already been waiting nearly 3 HOURS. When he called back to AAA and they told him what the driver said , they were going to reschedule a tow truck driver with an estimated time of 2 AM. Now some people may say this was the tow truck drivers fault but we don’t pay premier membership fees on 3 vehicles to a tow truck driver. We pay AAA and AAA never communicated to my husband that there was even a problem and that the tow driver had been canceled. That is not ok and keep in mind this would have been our daughter and her toddler and baby from 9pm until 2am stranded. The next morning because my husband finally gave up and went home, my husband called AAA to tell them what happened and he talked to multiple people all the while asking for a supervisor he came across someone named Ian (9:12 am) that was a supervisor who was absolutely the rudest most obnoxious CUSTOMER SERVICE person we’ve ever encountered. This experience was a complete nightmare.

Our daughter and her 3 year old and 8 month old broke down. My husband went to sit with the car while AAA got a tow truck because it was 9pm. My husband gave specific instructions for the tow truck driver to call when he got to the location because it was a high school parking lot so huge property with multiple parking lots. He waited from 9 pm until 11:30pm and no one ever showed up. He called AAA and they said the tow truck driver came and didn’t see a car only a bunch of school buses returning to the school so he left. Now did AAA not give the instructions to the driver to call once he got to the school so my husband could direct him to the location of the car or did the tow truck driver just not follow them…I don’t know the answer but I do know that we pay for premier membership to AAA and AAA never even contacted my husband to say there was an issue. If my husband had not called back to see why someone hadn’t showed up because it was beyond the arrival time he would’ve been setting there patiently waiting and no one would’ve ever showed up. He had already been waiting nearly 3 HOURS. When he called back to AAA and they told him what the driver said , they were going to reschedule a tow truck driver with an estimated time of 2 AM. Now some people may say this was the tow truck drivers fault but we don’t pay premier membership fees on 3 vehicles to a tow truck driver. We pay AAA and AAA never communicated to my husband that there was even a problem and that the tow driver had been canceled. That is not ok and keep in mind this would have been our daughter and her toddler and baby from 9pm until 2am stranded. The next morning because my husband finally gave up and went home, my husband called AAA to tell them what happened and he talked to multiple people all the while asking for a supervisor he came across someone named Ian (9:12 am) that was a supervisor who was absolutely the rudest most obnoxious CUSTOMER SERVICE person we’ve ever encountered. This experience was a complete nightmare.

I got some maps here (Knoxville and Tennessee). People were friendly. God parking. Hard to see from the street. (Entrance only visible from parking lot). The photos showing here are not what you see when you drive up. (AAA sign is pretty much hidden behind a tree).

I got some maps here (Knoxville and Tennessee). People were friendly. God parking. Hard to see from the street. (Entrance only visible from parking lot). The photos showing here are not what you see when you drive up. (AAA sign is pretty much hidden behind a tree).

I got some maps here (Knoxville and Tennessee). People were friendly. God parking. Hard to see from the street. (Entrance only visible from parking lot). The photos showing here are not what you see when you drive up. (AAA sign is pretty much hidden behind a tree).

I got some maps here (Knoxville and Tennessee). People were friendly. God parking. Hard to see from the street. (Entrance only visible from parking lot). The photos showing here are not what you see when you drive up. (AAA sign is pretty much hidden behind a tree).

I got some maps here (Knoxville and Tennessee). People were friendly. God parking. Hard to see from the street. (Entrance only visible from parking lot). The photos showing here are not what you see when you drive up. (AAA sign is pretty much hidden behind a tree).