AAA San Antonio Insurance and Member Services

3.5
  • 18160 San Pedro Ave Ste 200, San Antonio, TX 78232, United States

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Reviews

3.5 Out of 5.0
  • Desirae Faasavalu
    Nov 15,2025

    Sherri was absolutely wonderful! My friend and I walked in without an appointment, and she still welcomed us with a smile and made the process of getting our international driver’s licenses quick, smooth, and completely stress-free. She was friendly, kind, and incredibly knowledgeable, answering all of our questions with patience and care. It’s rare to meet someone who goes out of their way to make you feel valued as a customer, but Sherri truly did for both of us. Her professionalism, warmth, and genuine kindness turned what could have been a stressful errand into an enjoyable experience. Thank you, Sherri, for going above and beyond…you made our day!

  • Jason Miranda
    Nov 15,2025

    Stopped by today to get some documents Notarized. I was helped by Rene and was in and out in under 10 minutes. The only drawback I can think of is when trying to call them beforehand I kept getting diverted to their main line and had to deal with a virtual assistant who would not connect me with the branch. But the people at this location were great nonetheless when I got there.

  • Natalie Brown
    Nov 15,2025

    We walked into AAA without an appointment to get our international driver’s license permits, and Sherrie was absolutely wonderful! From the moment we arrived, she greeted us with a friendly smile and made the whole process feel easy. Her knowledge and experience really showed as she knew exactly what to do and handled everything so quickly and efficiently. In no time at all, we were on our way, permits in hand. It’s rare to get service that’s both professional and genuinely kind, but Sherrie delivered both effortlessly. Thank you, Sherrie, for making what could have been a stressful errand a breeze!

  • ana
    Nov 15,2025

    Our agent retired and the service is nonexistent now. They have been charging us insurance in two states since we moved, they will not refund months of double payments, they refuse to let the authorized payor renew bc they are not the primary insured, no streamlined process at all.

  • J Miller
    Nov 15,2025

    Disappointed in customer service . I do understand it is the holiday season but most businesses at least have a skeleton staff to answer questions and direct their paying customers. I call the claims adjuster …. Get voicemail which says contact supervisor…. Call supervisor and get voicemail. I call the toll free number and get the automated assistant. Sheesh during the holidays the whole company takes 2 weeks off … good grief 😩😩😩 I’d love to grab the ear of the CEO or claims manager 🙏🏽🙏🏽

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